ServiceNow QATester

Position Description:

Position Overview
We are seeking a ServiceNow QA/Tester to join our dynamic ServiceNow Platform team. The ideal candidate will lead and execute quality assurance activities for ServiceNow implementationsensuring solutions align with business requirements meet industry standards and uphold platform best practices.
This role requires a hands-on tester with strong analytical skills proven leadership in QA initiatives and deep understanding of ServiceNow CSM modules.

Key Responsibilities
Lead and execute QA/testing efforts for ServiceNow CSM projects including planning execution and reporting aligned with Agile methodologies.
Develop review and maintain test plans test cases and test scripts for various ServiceNow modules (CSM Portal and core platform).
Collaborate with business analysts developers and stakeholders to ensure comprehensive test coverage and traceability.
Execute manual and automated tests (including ATF) and track defects through to resolution.
Mentor and guide junior QA testers on ATF scripting and adherence to QA standards.
Participate in requirement reviews design walkthroughs and sprint planning to ensure test readiness.
Ensure compliance with organizational and industry QA standards.
Prepare and present test status reports metrics and quality assessments to management and stakeholders.
Support continuous improvement initiatives by recommending process and tool enhancements.
Stay current with ServiceNow platform updates releases and QA best practices.

Required Qualifications
Bachelors degree in Computer Science Information Technology or a related field.
58 years of experience in software quality assurance with a minimum of 3 years focused on ServiceNow testing.
Strong understanding of ServiceNow architecture modules and workflows.
Experience in both manual and automated testing including Selenium and ServiceNow ATF.
Proven ability to lead QA teams and manage multiple parallel projects.
Proficiency with defect tracking tools such as JIRA and ServiceNow.
Familiarity with Agile/Scrum methodologies.
Excellent analytical problem-solving and communication skills.
Preferred certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)

Desired Skills
Strong hands-on experience with ServiceNow ATF API testing and integration validation.
Knowledge of ITIL and Agile frameworks and their practical application within ServiceNow.
Expertise in ServiceNow CSM modules and related workflows.
Strong organizational and documentation capabilities.
Ability to collaborate effectively in a dynamic team-oriented environment.
A continuous learning mindset with passion for quality innovation and process improvement.

Skills:

• Selenium

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.