Trainee Case Manager

Wellington - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Asteron Life

Asteron Life has been supporting New Zealanders for nearly 150 years. We are here tohelp customersbuild bright futures and protect what matters most. We offer a range of personal business and employee insurance products that can help our customers through just about anything life throws at you.

We work with our financial advisers who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest and our strategic partners who provide tools and information so customers can assess their needs and find the cover thats best suited to them.

We value diverse backgrounds and perspectives foster an inclusive collaborative and flexible working environment that will support your professional growth and reward your contribution.

The Opportunity

Step into a career that makes a real difference! Asteron is seeking a Trainee Case Manager to join our dynamic claims team in a full-time permanent role. This is an exceptional entry-level opportunity for someone ready to launch their career in the life insurance industry. Youll be trained to assess and manage low-touch and non-active disability claims working within our trusted claims philosophy to deliver outstanding service and support to our clients.

In this role youll build meaningful relationships with claimants guiding them through recovery and return-to-work plans with empathy clarity and professionalism. Youll learn to interpret policy definitions evaluate medical and financial evidence and contribute to the smooth progression of claims. With strong communication and problem-solving skills youll become a key player in ensuring our clients feel heard supported and empowered throughout their journey.

Were looking for someone with a keen eye for detail excellent time management and a genuine ability to connect with vulnerable individuals. Prior claims experience is a bonusbut not essential. If youve worked in customer service or admin and are ready to grow well provide the training and mentorship to help you thrive. Join us and be part of a team that values integrity collaboration and continuous development.

Your Story

We have adopted agile ways of working providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:

Prior claims experience is preferred but not essential - this is a development role.
Exposure to customer service and/or administrative roles is advantageous.
Knowledge of the Life Insurance Industry including processes and products is desired.
Attention to detail
Ability to deal with vulnerable and strong empathy skills
Excellent verbal and written communication skills
Excellent time management
Excellent negotiation skills
Ability to establish supportive client relationships and effectively monitor clients plans
Problem solving capabilities
Tertiary qualification in health sciences case management or related field (preferred but not essential)
Some accounting skills desirable
Medical training is desirable

Why Join Us

At Asteron Life we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

Career pathways including local and global mobility opportunities.
Leading Learning Platforms and support in professional development
Medical Plan and Wellbeing Programs
Life Income Protection and Trauma Cover.

Accessibility and Checks
Before commencing employment in this role you will need to provide two references full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .

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Manager

About Asteron LifeAsteron Life has been supporting New Zealanders for nearly 150 years. We are here tohelp customersbuild bright futures and protect what matters most. We offer a range of personal business and employee insurance products that can help our customers through just about anything life t...