Product Support Manager

PAPE KENWORTH REDMOND OR

PRODUCT SUPPORT MANAGER:

Are you looking for a challenge Do you enjoy leading a team and driving results Do you enjoy providing a great experience for customers If you answered yes to these questions we want to hear from you!

Pape Kenworth a premier capital equipment dealer in the West is looking for an organized and energetic Product Support Manager to join and lead our team in Redmond OR.

At Pape we invest in your growth. From robust training programs to continuous support we equip our team members with the tools to return for your hard work we offer competitive compensation exceptional benefits and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape Team!

WHAT YOULL DO:

As our Product Support Manager you will be responsible for the supervision and management of all parts and service department processes financials team development and customer satisfaction. You will work closely with the General Manager discussing goals monitoring branch performance and finding the best avenues of approach for the business.

As the leader of the parts and service departments youll take ownership of day-to-day operations by monitoring freight expenses managing inventory and claims and ensuring efficient staffing scheduling and training. Above all youll create an outstanding customer experience by making sure every client gets the right parts and service for their equipment needs. Youll also partner with the Product Support Sales Representative to grow parts and service sales and strengthen customer relationships at the branch.

Success in this role requires exceptional leadership a customer-first mindset and the ability to foster strong relationships across the team and with our valued customers.

WHAT YOU NEED:

• Strong leadership skills with proven experience and results.
• 3 or more years of inventory management experience.
• Sales background is a plus.
• Safety first mindset.
• Knowledge of heavy truck parts and variety of services.
• Prior operational experience with an understanding of budgeting staffing and personnel procedures.
• Strong Computer skills including Microsoft Office suite.
• Leadership skills and ability to adapt to each unique situation.
• Ability to maintain stellar customer and employee relations.

Compensation: $ (Depending on Experience) Bonus Opportunity

Why work for Pape:

• Competitive pay based on your skills training and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 40 hours of Sick Leave and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
• Advancement Pape is a dynamic growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned fourth-generation company with over 160 locations over 4000 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
• Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape Group maintains a drug-free workplace and as such requires candidates to successfully pass a pre-employment drug test.

Required Experience:

Manager