Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES:
Leads plans coordinates tracks and delivers projects utilizing enterprise established project methodology/framework and processes
Provide leadership to the project team evaluate resource requirements and facilitate clear communication to ensure alignment on objectives accountability for assignments and consistent progress tracking.
Control the flow of project related information
Develop and oversee comprehensive project plans from initiation through completion ensuring alignment with defined scope schedule budget and resource requirements.
Proactively identify manage monitor and facilitate resolution of project risks by developing mitigation strategies
Interact with business department stakeholders to understand business and technical requirements propose solutions and maintain positive relationships
Work with stakeholders and vendors to best manage projects and ensure effective communications and expectations to support the overall health and well-being of each project
Act as the primary contact to business units during all phases of the project
Documents reviews and implements project change requests
Identify and govern change and process management considerations critical to the success of the project
Drive improvement efforts related to each IT project regulate requirements minimize cost and provide better overall solutions for business efficiency.
Create manage and maintain a comprehensive and detail project plan and schedule that aligns with budget
Tracks budget and monitors use of funding allocated to projects
Documents project scope deliverables and implementation approach
Manages all project artifacts/documentation such as project charter risk log and schedule
Plan coordinate and hold meetings with project team members both internal and external
Baseline project schedule budget report changes above or below baseline
Facilitate system/solution designs that meet City technology and cyber security standards
Ensure all Project and Department reports are updated timely
Oversee exceptions and unresolved issues and monitor progress by designated issue owners
Interact with internal departments with timely and accurate resolution to IT questions and project objectives
Evaluate project impact in relation to training and other requirements and needs
Professionally manage communicate and maintain positive relationships with project stakeholders
Ensure the final IT project outcome achieves originally defined objectives in the project charter
Collaborate with vendors to implement new applications software and other features.
Performs related work as required
Follows established processes for initiating and managing change control requests for production systems
Ability to work after hours to minimize impact to travelers while implementing new systems or changes to existing systems

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:
Modern office procedures methods computer equipment and applicable software
Project management methodologies such as Project Management Institute and agile
Principles of business process management and business analysis
System life cycles and system development
Knowledge of IT industry standards

Skills in:
Excellent organizational and time management skills
Excellent judgment and knowledge of escalation procedures
Effective verbal and written communication skills
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
Performing a variety of duties often changing from one task to another of a different nature
Performing basic mathematical functions such as addition subtraction multiplication division percentages and ratios.
Leadership
Project management
Negotiation
Customer service
Analytical and logical approach to problem solving.
Analyze current project management methodologies and implement changes to increase speed and quality of project delivery.
Use of Microsoft Project or other project management tools
Budgeting awareness
Experience in gathering requirements facilitating system design change management building project plans
Document and communicate lessons learned to continually improve implementation processes.
Experience with project management tools

Abilities to:
Meet schedules and deadlines of the project.
Communicate effectively both orally and in writing
Ability to document and communicate technical information to non-technical audiences.
Lead meetings that include participation from vendors / technical and non-technical peers / business owners
Identify risk and issues and identify mitigation strategies.
Ability to effectively manage high stress scenarios.
Ability to work cooperatively with other City employees and the public.
Ability to apply conflict resolution techniques.
Ability to quicky change focus between projects based on priority or resources availability.
Ability to work with vendors to find a sustainable and cost-effective solutions.
Ability to lead and ensure team alignment.
Direct the activities of cross-functional resources through facilitation and coordination of meetings and distribution of information.
Lead manage and facilitate concurrent projects while remaining flexible with changing priorities timeframes and scope of services
Ensure solutions are transitioned appropriately to the support team after project completion.
Ability to interface professionally with all levels of management to facilitate cooperation both within the department and externally.
Articulate technical language into supporting documentation.
Ensure consistency quality accountability and high standards in all projects.
Maintain the confidentiality of information and professional boundaries.
Contribute to the overall goals and objectives of the Technology Program Management Office

MINIMUM QUALIFICATIONS:

High school or equivalent and 7 years relevant work experience

OR

Associates degree and 5 years relevant work experience

OR

Bachelors degree and 3 years relevant work experience

OR

Masters degree and 1-year relevant work experience

PREFERRED QUALIFICATIONS:

Bachelors degree from an accredited college or university in Information Technology Computer Science Management Information Systems Business Administration or a related field
Three (3) to Five (5) years of experience in managing medium to large scale IT projects
Project Management Professional (PMP) certified or actively working to obtain PMP certification within 12 months of employment

ADDITIONAL INFORMATION:
To meet City requirements a valid U.S. drivers license with 3 years of verifiable driving history is necessary.
A Federal background check is required to work on airport property. Certain criminal convictions will disqualify individuals from obtaining unescorted access privileges and therefore would exclude the candidate from employment.
This position is required to hold a customs seal endorsement in addition to the required SIDA credentials. The endorsement will be essential to access required work areas and must be maintained throughout employment.

WORKING CONDITIONS AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

ADA and Other Requirements
Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing talking hearing seeing and repetitive motions.
Physical Requirements:
Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time
Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks.
Adequate vision hearing and speech required.
Sensory Requirements:
Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain.
Comprehensive of written information in work related documents
Ability to hear understand and distinguish speech.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.