Customer Support Specialist
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our growing this role you will serve as the first point of contact for clients ensuring every interaction is handled with professionalism empathy and efficiency. You will play a key role in maintaining our reputation for outstanding customer satisfaction and operational excellence.
Responsibilities
Provide timely and accurate support to customers via phone email and other communication channels.
Assist clients with inquiries product information and issue resolution in a professional manner.
Maintain up-to-date knowledge of company products services and policies.
Collaborate with internal teams to escalate and resolve complex issues effectively.
Document customer interactions and follow up to ensure complete satisfaction.
Contribute to improving support processes and service quality through feedback and insights.
Qualifications :
Qualifications
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
A positive attitude with a focus on customer satisfaction.
Organizational skills and attention to detail.
Ability to work independently and within a collaborative team environment.
Additional Information :
Benefits
Competitive annual salary ($57000 $61000).
Comprehensive training and professional development opportunities.
Growth potential within a supportive and dynamic team.
Health dental and vision coverage.
Paid time off and performance-based incentives.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
