Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

Key Responsibilities:

• Respond to customer inquiries via chat email and phone with professionalism and clarity.
• Troubleshoot product issues and provide step-by-step resolutions.
• Manage and resolve support tickets efficiently ensuring timely follow-ups and closures.
• Escalate complex or unresolved issues to appropriate internal teams.
• Document all customer interactions and solutions accurately in the ticketing system.
• Stay up to date on product features and updates to provide informed support.

Qualifications:

• Prior experience in customer support technical support or help desk role preferred.
• Strong communication skills both written and verbal.
• Ability to troubleshoot technical issues with patience and clarity.
• Organizational skills with the ability to manage multiple inquiries simultaneously.
• Proficiency with CRM systems or similar technology platforms.
• Problem-solving mindset and ability to escalate appropriately when needed.

Work Environment:

This is a full-time position that may require collaboration with other departments including CRM Development Sales and Training. The role can be remote or office-based depending on business needs but will involve frequent communication with both internal staff and external users.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.