BDCInternet manager

Hemet, CA - USA

Yearly Salary: USD 84000 - 108000

Posted on: 19 days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Toyota of Hemet is seeking a motivated and experienced BDC / Internet Manager to lead our Business Development Center and Internet Sales operations. The right candidate will be responsible for managing inbound and outbound internet leads setting and tracking appointments overseeing a team of BDC representatives and ensuring exceptional customer engagement that drives sales and service growth.

Key Responsibilities

Oversee daily operations of the BDC and Internet Sales Department including lead response follow-up appointment setting and conversion tracking.
Manage train and motivate a team of BDC representatives to achieve performance goals.
Develop and implement scripts processes and best practices for consistent high-quality customer interactions.
Monitor CRM activity to ensure timely and professional follow-up on all internet phone and service leads.
Collaborate with the Sales and Service Managers to maximize appointment show rates sales conversions and customer satisfaction.
Analyze lead sources response times and ROI to recommend improvements in digital marketing and advertising.
Maintain department reporting on KPIs such as lead volume contact ratio show ratio and sold ratio.
Ensure compliance with Toyota brand standards and dealership policies.

Requirements

Automotive dealership BDC or Internet Sales management experience required (Toyota or high-volume import brand preferred).
Proven track record of managing teams and achieving lead-to-appointment and appointment-to-sale performance goals.
Strong understanding of CRM tools (e.g. DealerSocket Elead etc.).
Excellent communication skills both verbal and written with a customer-first mindset.
Ability to coach and hold team members accountable for process compliance and performance.
Proficiency with digital marketing platforms lead management and reporting tools.
High level of organization attention to detail and ability to multitask in a fast-paced environment.

Salary Description

$84000-$108000/yr

Required Experience:

Manager

Full-timeDescriptionToyota of Hemet is seeking a motivated and experienced BDC / Internet Manager to lead our Business Development Center and Internet Sales operations. The right candidate will be responsible for managing inbound and outbound internet leads setting and tracking appointments overseei...