Senior Team Lead (US Based Client) | Hybrid

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Employment Type: Full-Time Employment
Work Setup: Hybrid (3x A Week Onsite)
Work Schedule: Night Shift (Following U.S. Time Zone)
Location: Eastwood Libis Quezon City
Salary Package: 50000 to 60000 PHP/Monthly

Duties and Responsibilities:

Manages day to day operations and execution of all the projects
Development and supervision of project staff and processes fostering a high-performance team
Ensures accurate and timely communication of client and account issues to Operations
Responsible for quality control and checking of Staffs outputs under his supervision
Keeps track of team members performance and attendance
Check review and compile Start of Day and End of Day reports by all team members
Check review and compile Weekly and Monthly Timesheets of all team members and coordinate it with Accounting
Create regular coaching feedback session per team member
Regularly evaluate team members performance
Reports daily to the Senior Operations Manager and US Based Business Partners for Client and account concerns
Directly Coordinate with the Clients regarding staff relations and performance
Responsible for Onboarding and Orientation of new hires.
Coordinate with the Talent Acquisition team regarding Staffing

Job Requirements:

Bachelors degree in any related field.
Minimum of 5 years of leadership in BPO.
Amenable to work in Eastwood Libis Quezon City.
Requires to be 100% Onsite during Onboarding.

Required Skills and Competencies:

Fluent in English articulate and confident. Able to lead remotely and align with our fast-paced team.
Proactive problem-solver who can recommend process improvements and think beyond the task at hand.
Can troubleshoot Software and Project issues

What benefits await you by joining Intelassist

Global career advancement and networking opportunities.
Access to both virtual and on-site intensive courses for career and personal development enhancement.
Monetary rewards for successful referrals that are hired.
Guaranteed weekends off and a total of 20 paid leave days upon regularization.
Collaborative work environment
Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment with coverage of up to 100000 PHP per illness.

WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.

Required Experience:

Senior IC

Employment Type: Full-Time EmploymentWork Setup: Hybrid (3x A Week Onsite)Work Schedule: Night Shift (Following U.S. Time Zone)Location: Eastwood Libis Quezon CitySalary Package: 50000 to 60000 PHP/MonthlyDuties and Responsibilities:Manages day to day operations and execution of all the projectsDeve...

Duties and Responsibilities:

Manages day to day operations and execution of all the projects
Development and supervision of project staff and processes fostering a high-performance team
Ensures accurate and timely communication of client and account issues to Operations
Responsible for quality control and checking of Staffs outputs under his supervision
Keeps track of team members performance and attendance
Check review and compile Start of Day and End of Day reports by all team members
Check review and compile Weekly and Monthly Timesheets of all team members and coordinate it with Accounting
Create regular coaching feedback session per team member
Regularly evaluate team members performance
Reports daily to the Senior Operations Manager and US Based Business Partners for Client and account concerns
Directly Coordinate with the Clients regarding staff relations and performance
Responsible for Onboarding and Orientation of new hires.
Coordinate with the Talent Acquisition team regarding Staffing

Job Requirements:

Bachelors degree in any related field.
Minimum of 5 years of leadership in BPO.
Amenable to work in Eastwood Libis Quezon City.
Requires to be 100% Onsite during Onboarding.

Required Skills and Competencies:

Fluent in English articulate and confident. Able to lead remotely and align with our fast-paced team.
Proactive problem-solver who can recommend process improvements and think beyond the task at hand.
Can troubleshoot Software and Project issues

What benefits await you by joining Intelassist

Global career advancement and networking opportunities.
Access to both virtual and on-site intensive courses for career and personal development enhancement.
Monetary rewards for successful referrals that are hired.
Guaranteed weekends off and a total of 20 paid leave days upon regularization.
Collaborative work environment
Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment with coverage of up to 100000 PHP per illness.

WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.

Required Experience:

Senior IC

Key Skills

Law Enforcement
ABB
Marine Biology
Filing
Automobile
AV

Apply Now

About Company

Intelassist

: Work collaboratively with a team to ensure the complete and timely collection of medical records, billing information, and other materials collected on behalf of our customers (Law Offices).Qualifications as follows: Excellent Communication Skills (Oral and Written)Ability to exp

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