Executive Investor Services

Job Description

Tasks:

• Responsible for the entire transfer agency work process and all related investors activities except the review.  The officer is expected to master all aspects of this part of the value chain.
• Communicate with clients and investors on a day to day basis concerning ongoing work.
• Ensure investor details required for FATCA/CRS are complete and reporting is completed in line with Revenue requirements and as per agreed deadline.
• Handle subscription / redemption requests settlement subscription documents and capital calls.
• Handle the Subscription process and ensure that subscriptions are correctly reported to new investors.
• Responsible for processing the redemption of shares.
• Work on transfer of shares and sending dividend notice to investors.
• Collect analyse and place the investors instructions received.
• Ensure Customer Due Diligence Documents are available on Investors in whose name a corporate action is being carried out.
• Ensure necessary approval is obtained for Omnibus Accounts PEPs and REPs.
• Ensure proper handing over to Company Secretarial team for compliance monitoring on an on-going basis.
• Provide updated Register of Investors to the Accounting/Company Secretarial team promptly following a corporate action.
• Apply diligence attention to details and respect of deadlines.
• Prepare as appropriate and send the daily/monthly/ad-hoc Fund Reporting (Statement of Account/Investors Report).
• Provide accurate information to the Accounting/Company Secretarial team on Investors information.
• Update planning information (submit to Reporting Line).
• Flag client issues before they become a complaint.
• Investors Reporting (OE & CE)
• Ensure protections of information assets of IQ-EQ MU and to abide by the ISMS in place at IQ-EQ MU.

Key competencies for position and level

• Customer focus
• Communicates effectively
• Plans and aligns
• Interpersonal savvy
• Action orientated

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic Bold and Collaborative) the role holder will be expected to demonstrate the following:

• Accuracy
• Attention to detail
• Collaboration
• Organisation
• Proactivity
• Relationship building
• Taking ownership

Qualifications :

Qualifications

Education / professional qualifications

• Degree holder or partly qualified in ICSA

Background experience

• Minimum 2 years of experience in a similar Fund Administration role

Technical

• An advanced knowledge of Laws and Regulations issued by the Financial Services Commission regarding OE and CE

Computer / program knowledge

• Advanced level of capability of the MS Office suite Word & Excel
• A working knowledge of Microgen

Company product and market knowledge

• Basic accounting

Languages

• Fluent in English

Additional Information :

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5500 employees - from 94 nationalities speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.

Were committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.

Remote Work :

No

Employment Type :

Full-time