Service Department Scheduler
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Job Location:
Lancaster, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Immediate availability for individuals that are highly productive excel in customer service!We are seeking energetic individuals to join our thriving and fast-pacedBusiness Development Team as a ServiceDepartment Scheduling will be required to contact and follow up with our service customers and improve customer duties consist of inbound calls high volume outbound calls and helping customers through the dealerships service process.
In this role you will be the link between our service customers and the service department. You will assist the customer by scheduling their vehicle for will be on the phone most of your day soastrong passion for helping customers and developing your skills is have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers. Come and see what we have to offer!
Who We Are
At Hugh White Chevy Buick Lancaster we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White Chevy Buick Lancaster is absolutely critical to its success and were always looking for smart engaging creative and dynamic people who want to join a team where they matter.
Our goal is to exceed a clients total expectation when they arrive at our dealership so we realize we must first provide that level of investment to our employees through continual training career development and opportunities for growth. Your professional development is one of our top priorities. Thats why were proud to offer our staff members a comprehensive benefits package competitive compensation plans and abounding avenues to grow your career with us!
What We Offer
Medical Dental and Vision Insurance
Life Insurance
401(k) Savings Plan with 4%Employer Match
Paid Vacation
6 Company Holidays
Paid Training
Ongoing Professional Development
Employee Discounts
Closed on Sundays
Saturday Lunches Provided
Legacy Company (over 100 years in business)
Employee Pot-Lucks Luncheons and Team Activities
Tight-Knit and Inclusive Culture
Internal Career Progression and Promotions
Custom and Competitive Wage Plans
Long-Term Job Security
Responsibilities
Answer customer calls and establish follows-up with serviceappointments.
Respond quickly to internet and phoneinquiries using email scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up calls with customer after service visit
Participate in team and process development sessions keeping positive relationships with teammates service teams and dealership management.
Utilize CRM tracking system daily.
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Previous call center experience is a HUGE PLUS
Valid drivers license
Willing to submit to a pre-employment background check and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Are you experienced in dealership management, automotive sales, retail sales, warranty processing or customer service and support? We are looking for a Finance ...
