Programme Manager, HUM 101

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Job Profile

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Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is part-time salaried 90% FTE and the full-time salary range will be prorated accordingly.

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Description Summary

The Humanities 101 Community Programme (fondly known as Hum) is a community education programme which offers four non-credit university-level courses at UBC and free Public Education Programmes at Downtown Eastside and Downtown South (DTES/South) community centers. Courses are for people living in the Downtown Eastside Downtown South (DTES/South) and surrounding areas who have a lust for learningespecially those whose economic situation academic experience financial and social well-being are compromised. Students and alumni experience acute povertythis is a criteria for being accepted into a Hum courseand bring a wide range of strengths while also facing considerable challenges. The challenges include those related to mental and physical health as well as experiences with substance use recovery. Students are comprised of youth adults and senior citizens who may be insecurely housed Indian residential school survivors and inter-generational survivors refugees survivors of gender and racialized violence and formerly incarcerated people. Now 27 years old Hum is the oldest programme of its kind in Canada the flagship and model for a growing number of similar programmes across Canada and part of an international movement.

Humanities 101 has a Steering Committee of students and alumni which distinguishes it from other community education programmes. There are close to 1500 graduates an active alumni community and hundreds of established and new supporters at UBCstudents faculty staff alumni and donorsin the DTES/South and afar.

This role manages coordinates and administers the day-to-day operations of the Humanities 101 Community Programme (Hum). It provides strategic support by contributing to programme planning policy development funding initiatives and the delivery of the extended Public Programme series in DTES/South. The role oversees full-cycle recruitment onboarding supervision and performance development for staff students alumni and volunteers; ensures trauma- and culturally-informed practices; leads complex events (e.g. intake and graduation); and produces the annual publication. Working autonomously with UBC units (particularly within the Faculty of Arts) and DTES/South community partners it supports course planning and committees maintains classroom dynamics advises students and serves as a front-line resource for the Senior Manager instructors students alumni and programme affiliates. The position further manages high-volume communications and the creation maintenance and dissemination of programme resources (brochures website publicity publications). Within delegated signing authority it projects monitors and reports on budgets and expenditures to ensure alignment with programme goals and UBC requirements.

Organizational Status
The position reports to the programmers Senior Manager. The position works collaboratively with multiple UBC departments and Downtown Eastside and South (DTES/South) community organizations.

Work Performed

Strategic Support of the Senior Manager:

• Provides input into the development and implementation of the programmes strategic plan goals and performance objectives.

• Contributes to the development implementation and revision of the programmes policies and procedures ensuring alignment with the programme vision strategic plan and UBC key initiatives.

• Researches and executes on development strategy funding applications and community initiatives.

• Organizes implements and oversees the programmes extended Public Programme series which offers seminars workshops field trips and a film series in Downtown Eastside/South community centers.

Unit Operations:

• Oversees day-to-day operations; supervises staff students and volunteers; assigns work sets expectations and provides ongoing coaching and performance feedback.

• Manage full-cycle recruitment and hiring for staff students and volunteers; leads annual intake by interviewing 120150 student-applicants and making enrolment decisions.

• Oversees onboarding to ensure timely appropriate training and orientation; fosters continuous learning through coaching regular feedback and performance reviews.

• Trains coordinates and supervises graduate student-volunteers (e.g. writing tutors in-class discussion facilitators Public Programme facilitators).

• Provides direction and coordination to multiple internal external stakeholders staff instructors students and volunteers to ensure smooth classroom and programme delivery.

• Welcomes and orients new students to UBC; liaises with campus units (e.g. AMS UBC REC Enrolment Services Access & Diversity Carding Office ARTS ISIT) to arrange access (CWL email facilities).

• Ensures staff and volunteers are knowledgeable trained and trauma- and culturally-informed regarding the experiences of the programmes student body including people in substance-use recovery; people living with physical and/or mental illness; survivors of Indian Residential Schools and intergenerational survivors; and others experiencing acute poverty.

• Plans and executes complex multi-stakeholder events (e.g. intake sessions graduation).

• Leads production of the annual publication: design the book; facilitates writing workshops; supervises student writing and editing; contributes original writing; coordinates stakeholder contributions; collaborates with a graphic designer to meet quality standards.

• Manages high-volume email and phone communications; responds to inquiries on all aspects of the programme.

Courses / Materials

• Liaises autonomously with key stakeholder groups across UBC and DTES community organizations and partners; escalates to the Senior Manager as needed.

• Creates content for organizes and presents a minimum of 12 information/application sessions annually across DTES/South and nearby locations; plan coordinates logistics and delegates tasks to staff/volunteers.

• Attends and contributes to course planning and steering committee meetings; drives follow-up on decisions deliverables and initiatives tracking progress to completion.

• Oversees classroom dynamics to ensure all students are actively supported; navigates and resolves complex student concerns engaging the Senior Manager/Supervisor for high-risk or policy-sensitive issues.

• Advises and coaches students on program and academic matters inside and outside the classroom; maintains appropriate documentation and referrals.

Communications

• In consultation with the Senior manager serves as primary liaison to relevant organizations on and off campus and collaborates with Humanities 101-type programs internationally.

• Independently processes and triages requests from media researchers and community organizations; coordinates responses and briefing notes seeking Senior Manager direction when required.

• Represents Hum at academic and community events as a promoter and educator; prepares speaking points and materials.

• Designs and develops promotional course materials and presentations; ensures brand and accessibility standards.

• Oversees the creation maintenance and timely dissemination of program resources (e.g. brochures website publicity annual publications fundraising documents).

• Monitors source materials (UBC and external websites) and gathers feedback from students alumni volunteers staff and DTES partners to keep content accurate organized and current.

Finance

• Responsible for the projection monitoring of the approved course/program budget for materials supplies activities events services and cateringwithin delegated signing authority.

• Oversees program expenditures to ensure alignment with established budgets; flags variances and recommends corrective actions to the Senior Manager.

• Ensures all planned expenses are justified documented and monitored year-round; prepares periodic budget summaries and year-end reporting for managerial review.

Consequence of Error/Judgement
The programme relies heavily on the trust and respect it has earned within the communities it had served over the past 27 years. As a representative of the programme errors in judgment can directly affect the credibility of the programme and the experience of those participating in it. Misrepresentation of university and faculty policies could cause students serious difficulty in attaining their educational objectives. Errors in providing information support and guidance can directly affect the quality of student experience. Culturally socially and personally inappropriate interactions with Humanities 101 students and community members damage the credibility of the programme and university in relevant communities and the ability of the Programme faculty and university to sustain respectful relations with and effectively involve students living in those communities. Failure to accurately monitor financial accounts could lead to inaccurate financial information. Errors in over ordering supplies maintaining the website answering inquires etc. can also compromise the credibility of the Programme.

Supervision Received
Works independently under the supervision of the Senior Manager of the Humanities 101 Community Programme and the Senior HR Coordinator in matters related to employment (holidays sick leave performance etc.). The position works closely and collegially with the other staff faculty and volunteers.

Supervision Given
Supervises a Writing Coordinator Work Learn Students and graduate student-volunteers.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives including perspectives in conflict with ones own
- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

• Experience working with marginalized groups and in alternative educational programs an asset

• Experience working with volunteers an asset

• Excellent analytical problem-solving and decision-making skills

• Excellent organizational skills

• Ability to give leadership and direction

• Ability to resolve conflict in a sensitive and appropriate manner

• Ability to represent the programme in public forums

• Ability to effectively manage time and to work well under pressure

• Ability to identify contentious issues and respond with tact and discretion

• Ability to manage multiple projects with overlapping deadlines and milestones

• Ability to anticipate problems and issues and plan ahead

• Ability to communicate sensitive information in a clear and concise manner

• Ability to work well with students and give creative and critical feedback on their work

• Ability to deal with a diversity of people in a calm courteous and effective manner

• Ability to work effectively in a team of diverse people

• Ability to communicate effectively verbally and in writing

• Ability to reconcile a budget.

• Ability to plan and orchestrate events

• Ability to respond to arising needs in a fast-paced environment

• First Aid Certified