Manager, Lotteries

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

Jays Cares 50/50 has evolved from a traditional in-stadium raffle into the largest 50/50 in Major League Baseball and one of the most successful and innovative charitable lottery programs in North America. What began as a gameday experience now drives year-round excitement across Ontario and Nova Scotia raising millions of dollars annually for children in Jays Care programming while awarding millions of dollars in life-changing prizes to Blue Jays fans.

As we continue building a world-class lottery division we are hiring a Manager Lotteries who blends operational excellence with analytical rigor. If you are passionate about baseball customer experience data storytelling and campaign execution and if you want your work to directly improve the lives of kids across Canada this may be the role for you.

Role Summary

The Manager Lotteries is an operator and strategist who ensures Jays Cares raffle division runs flawlessly and delivers maximum revenue impact and customer satisfaction. This role manages in-stadium operations raffle licensing and compliance prize procurement customer service website execution and data-driven optimization.

This is a highly cross-functional high-visibility role with meaningful ownership of one of the Jays Cares most important revenue engines.

Key Responsibilities

Customer Experience & Service

Lead and support in-stadium 50/50 sales team of 70 employees ensuring strong sales performance exceptional customer interactions and a positive game-day culture.
Maintain a strong in-game presence at Rogers Centre and support staff throughout the season including games and non-game events.
Lead customer support team and ensure responses to all customer inquiries via email and phone are conducted with professionalism accuracy and urgency.
Support customer surveys and convert feedback into insights that inform future creative operational and product decisions.

Regulatory Licensing & Compliance

Oversee all licensing requirements for Ontario and Nova Scotia ensuring full regulatory compliance.
Collaborate with Jays Care Legal to prepare and submit ongoing regulatory documents such as Terms & Conditions and Rules of Play.
Execute all mandatory regulatory sales reporting with accuracy and timeliness.

Raffle Prize Management

Lead procurement of all raffle prizes including marquee experiences memorabilia etc. prioritizing customer appeal and ROI.
Draw all raffle prizes coordinate winner outreach and oversee prompt prize fulfillment and logistics.

Digital Analytics & Insights

Manage the 50/50 Shopify website ensuring content is always accurate compliant and optimized.
Track and analyze KPIs including website traffic conversion sales average order value and product mix.
Create reports and visualizations supporting real-time decision-making.
Benchmark competitive lottery programs and emerging trends bringing forward insights that strengthen our strategy and customer experience.

Qualifications

Post-secondary degree in Marketing Finance Business Statistics Communications or a related field.
Exceptional written oral and visual communication skills.
Strong analytical mindset with experience using CRM tools and platforms such as SQL Google Analytics Shopify Excel Iterable or similar.
Experience in revenue generation customer experience and/ or performance optimization.
Highly organized with excellent judgment attention to detail and time-management skills.
Comfortable working cross-functionally with internal teams vendors regulators and senior leadership.
Ability to thrive in fast-paced high-pressure environments.
Ability to work evenings weekends and Blue Jays gamedays.
Passion for philanthropy and a strong connection to Jays Cares mission.
Knowledge of baseball and passion for the Toronto Blue Jays.

Blue Jays has a strong commitment to diversity accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to

Required Experience:

Manager

OverviewJays Cares 50/50 has evolved from a traditional in-stadium raffle into the largest 50/50 in Major League Baseball and one of the most successful and innovative charitable lottery programs in North America. What began as a gameday experience now drives year-round excitement across Ontario and...