Senior Manager Travel

Lead the Journey. Shape the Experience. Drive the Future.

Queensland Rail is seeking a visionary and commercially astute leader to guide the journey of our Travel business. As Senior Manager Travel youll be responsible for driving the commercial success of our long-distance travel and tourism servicesleading customer service innovation product development brand strategy and sales growth across the state.

This is more than a leadership roleits a chance to shape the future of regional tourism and customer experience in Queensland. Youll oversee a team of 160 professionals across 10 Travel Centres throughout Queensland our Contact Centre and digital platforms ensuring seamless service delivery and strategic growth. Your leadership will directly impact regional economies tourism partnerships and the lives of thousands of passengers.

Your impact on a Tomorrow that Counts
Strategic Leadership: Set the direction for Travel Centres Contact Centre digital enablement and customer-facing systems.
Sales & Revenue Growth: Own the commercial outcomes for QRs tourism offerings driving revenue and market share.
Customer-Centric Innovation: Champion product enhancements policy development and training that elevate the passenger experience.
Stakeholder Engagement: Collaborate with tourism operators government departments industry bodies and diverse customer groups including seniors First Nations peoples and people with disabilities.

What Youll Lead
Strategic transformation projects across travel operations
Continuous improvement initiatives in customer systems and service delivery
Culture-building and people leadership across geographically dispersed teams
Industry engagement and tourism event representation

View Position Description

Discover the rail experience you could be part of here.

What were looking for
Proven leadership in transport tourism logistics or complex service industries
Experience managing large regionally dispersed teams
Strong stakeholder management across government and industry
A background in government or regulated environments (preferred)
Passion for regional development and tourism
A calm insightful leader driven by genuine curiosity and a passion for making a meaningful impact.
A collaborative spirit that supports and challenges existing leadership to improve outcomes

Our people are at the heart of our story. Take a closer look at the journey were building together.

Remuneration & Employment Type
This is a permanent full-time opportunity based at any of our Queensland Travel offices offering a competitive remuneration package and relocation if required.

The role includes regular travel to maintain strong visible support across teams and ensure effective regional engagement.

Benefits that Count
All that Queensland Rail achieves each day relies on the hard work and talent of our teams. Thats why we offer a range of attractive benefits designed to help you bring your best including:

Balance your work and personal life with flexible working options
Enjoy novated leasing
Prioritise your physical emotional and financial wellbeing with our range of services QRI Lifestyle
Eligible employees can receive up to 100% reimbursement for professional membership fees

And more! See the full range of benefits available to Queensland Rail employees.

Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams including different genders age race disability status sexual orientation religions neurodiversity education levels and many more aspects. No two journeys are the same and its because of our differences that as a collective we achieve great things.

Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your journey matters. Make it with us
Theres never been a more exciting time to join Queensland Rail. If youre ready to make a real impact and help shape our future we encourage you to submit your resume and cover letter by 11:59 PM (AEST) on Sunday 26th of October 2025.

If you reside outside of Queensland please note that this role requires relocation to your chosen location by your start date as full-time remote work or fly-in/fly-out arrangements are not supported.

To learn more about this opportunity please contact Candis Hockins with your specific enquiry via