PKI Service Desk Technician

Link Solutions is seeking a PKI Service Desk Technician to join our team in Sierra Vista Arizona.

• Must be a U.S. Citizen 
• Have an active DoD Secret Clearance
• Non-remote (relocation incentive available)

The PKI Service Desk Technician provides technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) at Fort this role you will collaborate with multiple teams and senior managers across the organization to design lead manage and maintain IT systems and assets. Responsibilities include deploying implementing troubleshooting and supporting the workforce environment.

You will also perform CAC/PKI and RA/LRA functions including the creation revocation suspension and issuance of network tokens. These tokens support NIPRNET Alternate Smart Card Logon (ASCL) SIPRNET and Deployed Forces networks and are essential to PKI credentialing for daily operations and secure communication across networks.

This is an opportunity to join a team of dedicated professionals at a leading organization working on innovative projects that directly support national security. The role offers career advancement and professional development while contributing to critical missions and operations.

Job Responsibilities:

• Maintain support and troubleshoot all Enterprise PKI systems to ensure operational readiness and resolve infrastructure issues.
• Provide end-user support for certificate-related issues including permissions SSL certificate requests and application/server access.
• Implement and manage changes to the PKI infrastructure including change control policies and procedures.
• Monitor PKI systems and perform regular evaluations of certificate types for issues renewals and revocations.
• Administer the PKI certificate lifecycle for various applications and solutions including reinstatement and renewal of user privilege accounts.
• Resolve daily PKI and card access tickets escalating complex requests to senior team members as needed.
• Assist with system upgrades and version uplifts to maintain compatibility and performance.
• Participate in projects to deploy new PKI applications and services.
• Maintain key PKI services and ensure continuity across enterprise environments.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.

Qualifications :

• Must be a U.S. citizen.
• DoD Secret Clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
• Two (2) years of relevant experience/training or an equivalent combination of education and experience (Associates degree in Computer Science Information Systems or a related field preferred). 
• Knowledge of operating systems software and devices (familiar with the common platforms and applications that use PKI systems such as Windows Linux browsers email clients VPNs etc.)
• Ability to analyze and diagnose problems with PKI systems such as certificate errors access issues encryption failures etc.
• Ability to use various tools and methods to monitor and evaluate the performance and security of PKI systems. 
• Current Computing Environment (CE) certification (required within 90 days of performance start date).

Preferred:

• Bachelors degree in Cybersecurity Computer Science or a related field.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Excellent communication skills (written and oral) and interpersonal skills. 
• Superior organizational skills attention to detail and ability to prioritize and manage multiple tasks. 

Additional Information :

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision company-paid long and short-term disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.

Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time