Subject Matter Expert | Financial Services
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Job Location:
San Fernando - Philippines
Monthly Salary:
Not Disclosed
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- Serve as a subject matter expert for the BFS domain ensuring accuracy and consistency in program knowledge and client deliverables.
- Support Tier 1 experts with complex queries escalations and real-time assistance.
- Contribute to knowledge base creation updates and maintenance.
- Provide mentoring and feedback to new hires during nesting or ramp-up phases.
- Monitor trends in performance and quality to provide actionable insights.
- Ensure adherence to compliance data security and client-specific guidelines.
Qualifications :
Our most successful candidates will have:
- 18 months of experience in BFS vertical.
- Experience with complex customer scenarios in payments or e-commerce
- Experience mentoring training or onboarding new team members is strongly preferred.
- Excellent communication skills (written and verbal) and the ability to simplify complex BFS concepts.
- High attention to detail and ability to work under pressure.
- Strong problem-solving skills and a customer-centric mindset.
- Willing to work onsite.
Internal
- Must have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Databases
- System Design
- Cybersecurity
- System Architecture
- Intelligence Experience
- Military Experience
- Requirements Gathering
- Joint Operations
- Curriculum Development
- DoD Experience
- FISMA
- Ant
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
