Technical Support Admin Coffee Care
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
We are looking for a Technical Support Administrator to join our technical team you will play a crucial role in ensuring smooth operations by providing technical assistance to our Out of Home customers (OOH - fuel stations cafés and hotels etc) and administrative support to our skilled technicians maintaining our coffee machinery.
You will be responsible for but not limited to:
- Provide phone and email assistance on the technical service support line
- Communicate and liaison with internal technicians and OOH customers with the aim to resolve technical issues via phone
- Escalate complex issues to appropriate teams and follow up until resolution
- Maintain systems data including accurate records of customer interactions technical issues and resolutions
- Supporting the implementation of Salesforce to the business
- Loading and facilitation of oil channel general services monthly
- Setup amend and terminate of general services agreements
Qualifications :
To be the best Technical Support Administrator were looking for someone who has the following skills and experience:
- Atleast 2 years customer services experience
- Previous barista and coffee machine experience Advantage
- SAP experience - Advantage
- Strong troubleshooting skills and ability to learn new technologies quickly
- Excellent communication and interpersonal skills
- Computer Proficiency
- Attention to detail and ability to prioritize tasks effectively
- Valid Unrestricted Work Visa
Additional Information :
Perks
Whats in it for you
- Competitive salary 3% Kiwisaver Employer Contribution and Discretionary Bonu
- Enjoy half a day off on your birthday
- Parental Leave Subsidy Top Up (in accordance with company policy)
- Income Protection and Life Insurance
- Subsidized Medical Insurance for you and your family
- Learning and development programs to support personal growth
- Quarterly free staff boxes including a range of our coffee and tea brands and access to discounted staff purchases.
If you think youre up for a new challenge just like this please grab a cuppa brush up your CV and apply now (its really easy we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peets in this role are greatly appreciated.
Note: No applications are handled via e-mail.
We are currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
JDE Peets is the world's leading pure-play coffee and tea company, serving approximately 4,100 cups of coffee or tea per second. JDE Peet's unleashes the possibilities of coffee and tea in more than 100 markets with a portfolio of over 50 brands including LOR, Peets, Jacobs, Senseo ... View more
