Senior ServiceNow Software Engineer

What you get to do in this role: 

Were looking for a passionate storyteller and a strong problem-solver to help customers unlock the power of ServiceNows  App Engine and Workflow Data Fabric (WDF) & AI. As part of the DemoHub team youll collaborate with product teams Solution Consultants to create outcome-driven demonstrations that showcase how ServiceNows platform streamlines workflows connects data across systems and delivers measurable business impact ultimately highlighting the true power of ServiceNow as an enterprise platform.

Responsibilities

Demo Development

• Collaborate with Product Managers Solution Consultants and Marketing to deeply understand the features integrations and value propositions of ServiceNow Creator Workflows App Engine and Automation Engine products.
• Develop engaging and outcome-based software demonstrations that showcase the platforms capabilities across various industries and business use cases.
• Customize demos to align with specific customer pain points and business needs.
• Build tools utilities and frameworks to simplify demo configurations and enable scalability for the Sales team.
• Gather continuous feedback from stakeholders to iterate and enhance demonstration effectiveness.

Business Acumen

• Possess a strong understanding of business domains and enterprise workflows to deliver impactful outcome-driven stories.
• Independently craft compelling narratives that connect product features to real-world business outcomes.
• Lead cross-platform demo initiatives while effectively managing stakeholders and priorities.
• Ensure a value-first mindset to drive meaningful and results-oriented demonstrations.

Technical Expertise

• Demonstrate in-depth knowledge of ServiceNows architecture technical stack and integration capabilities.
• Troubleshoot and resolve technical issues during the demo lifecycle identifying root causes and ensuring swift resolutions.
• Assist Sales teams with custom demonstrations requiring technical configurations.

Live Presentations

• Conduct live interactive demonstrations workshops and configuration sessions for Sales Solution Consultants and customer stakeholders.
• Effectively articulate the platforms value proposition benefits and differentiators tailored to specific audiences.

Market Awareness

• Stay current with industry trends competitive insights and emerging technologies to enhance the quality relevance and competitiveness of demonstrations.
• Build narratives that resonate with customer priorities and industry benchmarks.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Education: Bachelors degree in Computer Science Information Technology or a related field (or equivalent practical experience).
• Experience: 5 years of experience in AI driven ServiceNow platform development administration scripting and outbound product management roles.
• Excellent storytelling and presentation skills with the ability to connect technical capabilities to  business value outcomes across diverse audiences.
• Proven leadership in driving cross-platform demo initiatives managing stakeholders and aligning with business priorities.
• Proven ability to develop engaging and outcome-driven software demonstrations that address customer pain points and business use cases.
• Proficiency in JavaScript HTML CSS and Glide Scripting to develop Proof of Concept (PoC) and Proof of Value (PoV) solutions on the ServiceNow platform.
• Strong experience in ServiceNow integration methods (REST SOAP MID Server etc.) and third-party integrations to showcase cross-platform capabilities.
• Mandatory Certifications - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required.
• Demonstrated ability to build tools utilities and intuitive interfaces using Service Portal and UI Builder to simplify demo creation and improve scalability.
• Ability to stay current with industry trends competitive insights and emerging technologies to build market-relevant narratives and demonstrations.
• Strong problem-solving and troubleshooting skills to address technical challenges during live presentations.

Mandatory Certifications - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required.

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Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time