Client Technical Support Senior

Experian Marketing Services mission is to accelerate client success through enabling ecosystems partnerships and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

As a Client Technical Support Senior you will be working independently and within groups consulting with our clients to realize their project goals configure the parameters and schedule the services needed to execute the processing and deliver results to the client.

What youll be doing

• In cooperation with local and remote Experian team members actively works to provide ongoing data analysis manage projects and ensure that client orders are processed accurately and punctually per technical specifications.
• Provides technical support troubleshooting and process execution.
• Collaborating with internal groups to define process requirements for projects.
• Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.
• Analyzing client data to validate accuracy and determine next steps.
• Entering or altering program logic to start production process or equivalent actions dependent on computing environment used.
• Providing technical support including testing debugging troubleshooting and implementing necessary program changes updates or additions.
• Monitoring accuracy and completeness of all assigned projects.
• Communicate status with team members and end users within client expectations.

Qualifications :

What your background looks like

• 2 years experience in a technical processing environment. Technical Bachelors degree in progress or complete.
• Basic programming skills and desire to develop skills within open systems environments. SQL and Alteryx skills preferred.
• Amazon Web Services (Athena and S3) and Visual Studio skills preferred.
• Strong PC skills in MS Office
• Strong attention to detail and organizational skills
• Excellent problem solving and analytical skills
• Ability to work independently
• Ability to communicate fluently in English
• Basic project management skills
• Excellent multitasking capabilities

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

Yes

Employment Type :

Full-time