Implementation Project Manager
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Job Location:
Orlando, FL - USA
Yearly Salary:
USD 97000 - 118000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Project Manager (PM) plays a critical role within the Implementation team supporting the successful delivery of customer onboarding and solution rollout projects. Reporting to the Director of Implementation the PM ensures project plans are executed efficiently cross-functional stakeholders are aligned and client expectations are met or exceeded.
This role acts as the operational backbone of the implementation process coordinating between Senior Implementation Managers Implementation Managers and other internal departments to drive consistent timely and high-quality delivery.
Key Responsibilities
1. Project Planning & Execution
- Develop maintain and monitor comprehensive project plans including schedules milestones deliverables and resource allocations.
- Lead project kickoffs weekly syncs and post-implementation reviews to ensure alignment across all stakeholders.
- Track and manage project progress using standardized tools (e.g. Asana Jira Smartsheet or equivalent).
- Identify risks issues and dependencies early; implement mitigation plans and escalate when necessary.
- Ensure adherence to established scope timeline and budget parameters.
- Serve as a central communication point between internal teams clients and leadership throughout the implementation lifecycle.
- Provide regular structured project updates to clients and internal stakeholders.
- Prepare and distribute progress reports dashboards and executive summaries for the Director and senior leadership.
- Uphold and continuously improve implementation frameworks templates and playbooks.
- Partner with Senior Implementation Managers to identify process gaps and propose refinements for scalability and consistency.
- Conduct quality assurance checks to ensure all deliverables meet internal and client standards before go-live.
- Coordinate with Sales Product Engineering and Operations teams to align implementation objectives and resource planning.
- Collaborate with Account Management to ensure seamless transition from implementation to long-term client support.
- Facilitate knowledge sharing and lessons learned across the Implementation team.
- Track and report on implementation KPIs including on-time delivery project health status and client satisfaction.
- Maintain accurate project documentation and ensure timely entry into internal systems (e.g. CRM PM tools).
- Support the Director in preparing quarterly and executive-level summaries.
Team Structure
- Reports to: Director of Implementation
- Collaborates with: Senior Implementation Managers Implementation Managers Product Engineering Sales and Customer Success
- Team Size: 1 Director 4 Senior Implementation Managers 3 Implementation Managers 1 Project Manager
Key Performance Indicators (KPIs)
- On-time and on-budget project completion rate
- Client satisfaction scores (CSAT/NPS)
- Implementation documentation accuracy and completion
- Internal and external stakeholder satisfaction
- Continuous improvement contributions (process enhancements template updates etc.)
Qualifications:
- Bachelors degree in Business Operations Project Management or related field (MBA Preferred)
- 5 years of project management experience in SaaS logistics technology or professional services environment
- Strong proficiency with project management tools (e.g. Asana Jira Smartsheet )
- Excellent organizational analytical and communication skills
- Proven ability to manage multiple projects simultaneously and prioritize under pressure
- PMP LSSGB-BB or similar project management certification
- Experience in implementation or onboarding of enterprise software solutions
- Familiarity with CRM systems (e.g. Salesforce HubSpot)
- Exposure to data-driven or logistics technology platforms
Competencies
- Leadership: Drives accountability fosters collaboration and models proactive communication.
- Execution: Balances strategic foresight with strong attention to detail and follow-through.
- Customer-Centric: Anticipates client needs and ensures delivery excellence.
- Adaptability: Thrives in a fast-paced evolving environment with shifting priorities.
About OneRail
OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes reducing costs and improving order accuracy with store-shelf-to-doorstep visibility OneRail is committed to empowering clients and improving the customer experience.
OneRail was named to the Deloitte Technology Fast 500 two years in a row was ranked 19th in the 2025 FreightTech 25 named for the fifth year in a row to the FreightTech 100 was honored as one of Inc. magazines Best Workplaces 2023 was listed on Forbes lists of Americas Best Startup Employers for the last three years was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail visit .
Required Experience:
IC
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
OneRail provides comprehensive last mile delivery logistics solutions for serious savings and a seamless customer experience. With 100% visibility from dispatch to delivery, and access to our national delivery courier network, solve your final mile delivery challenges faster with OneR ... View more
