Senior Manager, Artificial Intelligence Transformation, Global Marketing Services

Visa is seeking a dynamic Senior Manager to help drive the transformation of Global Marketing Services through Artificial Intelligence. This role will focus on the hands-on development execution adoption and optimization of AI tools and processes partnering closely with Digital Experiences & Capabilities (DXC) Technology Legal and Regional and Local Marketing Services Teams. The Senior Manager will play a key role in enabling operational excellence supporting change management and ensuring the Marketing Services team leverages AI to deliver impactful results for clients worldwide.

This position will report to the Senior Director AI Transformation Global Marketing Services and closely partner with DXC to support key workflows initiatives and efforts as well.

Key Responsibilities

• AI Program Execution: Support and manage AI initiatives for Marketing Services including project planning milestone tracking and performance measurement to ensure successful delivery.

• Cross-Functional Collaboration: Work closely with DXC Technology Legal and Marketing teams to coordinate resources and deliverables ensuring alignment and effective implementation.

• Ambassador Enablement: Engage Marketing Services AI Ambassadors to pilot new capabilities gather feedback and promote adoption across the organization.

• Change Management: Assist in driving the rollout and adoption of AI tools supporting communications and training efforts tailored to Marketing Services needs.

• Reporting & Insights: Prepare and deliver regular updates presentations and recommendations to stakeholders highlighting progress impacts risks and opportunities.

• Legal & Compliance: Collaborate with Legal to ensure AI initiatives comply with regulatory and company standards around the world.

• Process Improvement: Participate in process mapping and re-engineering efforts to identify and address bottlenecks and opportunities for improvement. Own specific deliverables and inputs related to these efforts.

• Training & Communication: Help build and execute training and change management plans to support new tools and processes.

•  Support Strategic Initiatives: Contribute to new strategic projects and initiatives as business needs arise.

Qualifications :

Basic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
Demonstrated hands-on experience with a variety of AI tools and platforms. Strong comfort and expertise in leveraging AI technologies to drive business results.
Experience in payments program management or marketing technology.
Proven ability to manage cross-functional projects and deliver measurable impact.
Strong analytical problem-solving and strategic thinking skills.
Excellent communication and presentation abilities with the capacity to engage and influence stakeholders at multiple levels.
Experience working in fast-paced matrixed environments.
Track record of supporting change management and technology adoption.
Experience collaborating with technology and digital teams on product development and deployment.
Ability to operate in ambiguity and manage multiple projects with diverse stakeholders.
Highly organized action-oriented and responsive.
Strong relationship-building skills and ability to work across regions and business units.
Experience within Visa Marketing Services is preferred but not required.

Acceptable Position Locations:
Seeking a candidate who will be based in the Visa San Francisco Office in Mission Rock.
Given global nature of the role flexibility to accommodate meetings across many time zones is required.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days per week Tuesdays Wednesdays and Thursdays with a general guidepost of being in the office 50% of the time based on business needs.

Work Hours
Varies upon the needs of the department.

Travel Requirements
This position requires travel 10-15% of the time.

Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 153700.00 to 200000.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time