Senior Solution Architect

The Team

The Workflow Design Studio partners with customers to drive a 10x transformation in their digital journey. Using a lean human-centered and rapid prototyping approach we co-innovate a shared vision of how ServiceNow can empower their future. The Studio operates in a cross-functional team model bringing together Service Design Strategists Developers and Architects who apply Design Thinking in the pre-sales motion. By embracing our Lean Innovation methodology the Studio taps into the diverse expertise of each team member blending the needs of users with emerging technologies and the full potential of ServiceNow to reimagine our customers futures.

The Role

Our Team is seeking a curious and collaborative Senior Solution Architect who is a customer-facing ServiceNow expert a ServiceNow ecosystem excavator and a future-thinking Gen AI and emergent this role you will drive innovative solutions supporting customers to co-innovate a vision to fuel their digital transformation.

This position requires a blend of business acumen and technical expertise including the ability to architect and develop curated solutions on the Now Platform. You will collaborate closely with developers and designers to craft to co-present tailored solutions to customers.

The ideal candidate can articulate strategic vision and business value to both technical and non-technical stakeholders including executives and frontline teams. As a Senior Solution Architect you will collaborate with the sales solution consulting and ServiceNow partner teams to drive customer success in the transition to implementation through thought leadership and onboarding them to the solution. With a consultative approach you will build trust by delivering outcome-driven solutions that align with customers business goals. You will also demonstrate and prototype platform capabilities identifying key requirements to create innovative prototypes for specific customer needs.

This role provides an opportunity to co-innovate with customers on their most meaningful the solutions you will be going both wide and deep on solutions to push the boundaries for our customers and ServiceNow.

If you are passionate about innovation obsessed with AI and emerging technologies and thrive in collaborative fast-paced environments we want to hear from you!

What you get to do in this role

- Work directly with customers to co-innovate solutions that push both the customers and ServiceNows boundaries using our lean co-innovation approach

- Autonomy to collaborate with teammates customer and the account team to develop a strategic engagement that drives meaningful change and addresses the customers business challenges

- Co-deliver design thinking workshops with customers and account teams engaging participants ranging from end-users to C-level to drive innovation ideation co-creation and solution validation on the Now Platform

- As a squad member get out to customer sites to discover first-hand the customers world of work to empathize and champion the end user to build relationships as a trusted partner

- Work in a lean cross-functional delivery team to architect and develop viable innovative solutions by leveraging the power of the Platform utilizing the ServiceNow ecosystem and exploring advancements in the AI and emergent technical landscape

Qualifications :

To be successful in this role you have

- 5 years of experience architecting and delivering complex solutions

- 4 years of experience as a ServiceNow architect implementer or strategic platform owner

- ServiceNow Platform expertise is mandatory

- Ability to work collaboratively in a multi-discipline team focused on delivering high-quality output in short timeframes

- Ability to quickly understand emergent / new technology through instruction and self-training

- A relationship builder

- Strong people skills including active listening reading the room coaching and communicating to technical and non-technical roles

- Strong synthesis and written communication skills

-Experience facilitating client-facing workshops to build trust with customers

- Excellent time and project management skills

- The squad has full autonomy to drive a successful engagement in the allotted time frame set forth with the customer and account team

For positions in this location we offer a base pay of $162600 - $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time