Gestionnaire Relation Client
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Job Location:
Casablanca - Morocco
Monthly Salary:
Not Disclosed
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
Le Gestionnaire relation client traite les demandes clients reçues par téléphone et par email.
Tâches principales:
Veiller à la bonne réception des appels conducteurs ou gestionnaires de parc cet à la bonne compréhension des problématiques évoquées.
Fluidifier les prises de rendez-vous prestataires.
Coordonner les mises à disposition de véhicules de remplacement.
Traiter les réclamations clients en liaison avec le service réclamation
Création des accords des missions de lagent administratif en collaboration avec le prestataire dédié.
Validation des factures des véhicules de remplacement de lassistance.
Préparation des autorisations de sortie du territoire marocain.
Préparation des procurations spéciales (Finalisation du PV daccident récupération de carte grise auprès des autorités récupération du véhicule de la fourrière...).
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Somos a Ayvens (antiga LeasePlan), líder global em mobilidade sustentável. E num mundo que precisa de formas mais intuitivas e sustentáveis de mobilidade, estamos empenhados em fazer a vida de todos os nossos clientes fluir melhor, desde grandes empresas a particulares.
