Process Associate Claims

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Associate - Claims

In this role you will be responsible for balancing Reverse Subrogation claim files. Interacting with third parties & internal customer partners both via emails & over the phone (both inbound & outbound).

Responsibilities

• Critically analyze the claim file & the received demand package to identify any pendency
• Communicate with 3rd parties to negotiate on the settlement amount
• Liaison with internal Claims partners to further investigate on the claim file
• Answer incoming telephone calls from third parties in relation to the demands sent by them
• Process reverse subrogation payments
• Ensure that assigned targets in accordance with SLA metrics are met
• Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics
• Provide relevant process reports on a timely basis
• Ensure adherence to established attendance schedules & company policies and procedures.

Qualifications

Minimum qualifications

• BBA/BA/ BSC (Any Non Tech Graduate)
• Freshers are eligible

Preferred qualifications

• Able to demonstrate empathy while improving chance to create rapport with the customer.
• Has previous experience in meeting/driving Net Promote Score performance/expectations preferably in a customer service business
• Voice Customer Service experience
• Good knowledge of using Excel MS Access Database
• Proficient in English language- both written and oral
• Insurance client experience will be an added advantage

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.