Automation Specialist
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Job Location:
Monthly Salary:
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
Req ID:497504
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
We are seeking a highly skilled and proactiveAutomation Specialistto lead and manage automation initiatives aimed at reducing incidents and streamlining service request fulfillment. The ideal candidate will have hands-on experience withPower AutomateAutomation Anywhere andServiceNow Automation and will work closely with cross-functional teams to identify design and implement automation solutions across a large-scale Windows environment.
Key Responsibilities:
- Automation Strategy & Execution
- Identify and evaluate automation opportunities across incident management and service request fulfillment processes.
- Design develop and deploy automation workflows using Power Automate Automation Anywhere and ServiceNow.
- Collaborate with ITSM Infrastructure and Application teams to integrate automation into existing systems.
- Incident Reduction
- Analyze incident trends and root causes to propose automation-based preventive solutions.
- Implement self-healing scripts and automated remediation for recurring issues.
- Service Request Fulfillment
- Automate high-volume repetitive service requests to improve efficiency and reduce turnaround time.
- Ensure seamless integration of automated workflows with ServiceNow request catalogue and fulfilment processes.
- Governance & Compliance
- Maintain documentation for all automation solutions including design implementation and change management.
- Ensure automation solutions comply with organizational security and compliance standards.
- Monitoring & Optimization
- Monitor performance of automation workflows and continuously optimize for reliability and scalability.
- Provide regular reporting on automation impact including metrics on incident reduction and request fulfilment efficiency.
Required Skills & Qualifications:
- Bachelors degree in Computer Science Information Technology or related field.
- 5 years of experience in IT operations with at least 3 years in automation roles.
- Proficiency in:
- Power Automate(Cloud and Desktop flows)
- Automation Anywhere(A360 platform)
- ServiceNow(Flow Designer Orchestration IntegrationHub)
- Strong understanding of Windows environments Active Directory SCCM and endpoint management.
- Experience with scripting languages (PowerShell Python) is a plus.
- Excellent problem-solving communication and stakeholder management skills.
Preferred Qualifications:
- Certifications in Automation Anywhere Power Platform or ServiceNow.
- Experience working in large-scale enterprise environments.
- Familiarity with ITIL processes and service management best practices.
- Certifications in ITIL PMP or automation platforms.
- Experience with Agile methodologies.
- Strong analytical and problem-solving skills.
- Change management and stakeholder engagement experience.
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Required Experience:
IC
Key Skills
- Controlling Experience
- Distributed Control Systems
- Pardot
- Crystal Reports
- Marketing Automation
- Salesforce Marketing Cloud
- Warehouse Management
- HubSpot
- Responsys
- Email Marketing
- Leadership Experience
- Programmable Logic Controllers
About Company
Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation.
