Field Services Technician I
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Job Location:
Lakewood, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Field Services Technician I Onsite (Lakewood NJ)
Location: Lakewood NJ (Onsite)
Department: Managed Services (MSP)
Employment Type: Full-Time Non-Exempt
At DAS Health our mission is to transform the business of healthcare through innovative technology and exceptional client service. As a Field Services Technician I youll provide proactive onsite technical support to one of our dedicated healthcare clients located in Lakewood New Jersey. Youll play a key role as DAS Healths onsite representative resolving issues efficiently maintaining strong client relationships and ensuring high levels of satisfaction in a culturally unique and professional environment.Responsibilities:
In this role you will:
DAS Health is a trusted provider of health IT management and consulting solutions for medical practices and healthcare organizations across North America. Our mission is to improve healthcare delivery by combining advanced technology with exceptional service. Were passionate about helping our clients thrive and that starts with empowering our employees to do their best work.Benefits
We offer a comprehensive benefits package that includes:
Location: Lakewood NJ (Onsite)
Department: Managed Services (MSP)
Employment Type: Full-Time Non-Exempt
At DAS Health our mission is to transform the business of healthcare through innovative technology and exceptional client service. As a Field Services Technician I youll provide proactive onsite technical support to one of our dedicated healthcare clients located in Lakewood New Jersey. Youll play a key role as DAS Healths onsite representative resolving issues efficiently maintaining strong client relationships and ensuring high levels of satisfaction in a culturally unique and professional environment.Responsibilities:
In this role you will:
- Deliver onsite technical support to end users troubleshooting and resolving hardware and software issues promptly.
- Communicate regularly with client staff providing updates and ensuring timely ticket resolution within defined SLAs.
- Manage assigned tickets through completion escalating to the Field Services Technician II or Team Lead as needed.
- Implement troubleshoot and support client technologies including:
- Client networks (firewalls routers switches Wi-Fi)
- Windows Server administration
- PC applications and operating systems
- MSP tools and systems (RMM antivirus etc.)
- Adhere to DAS Healths change management and documentation standards maintaining accurate client records in IT Glue.
- Support client onboardings installations and system upgrades.
- Coordinate with third-party vendors for issue resolution as necessary.
- Identify recurring technical issues and contribute to continuous improvement initiatives.
- Participate in after-hours on-call rotations as required.
- This position is fully onsite in Lakewood NJ.
- The client workplace reflects a tight-knit culturally rich community where traditions are central to daily operations.
- Candidates should be comfortable working in and respecting these customs which may include practices such as gender-separate workspaces and traditional office norms.
- Successful candidates will demonstrate professionalism adaptability and cultural awareness in this unique and respectful work setting.
- High School diploma or GED required; Associates or Bachelors degree in an IT-related field preferred.
- 13 years of experience in a Field Services or IT support position.
- Preferred Certifications: CompTIA A and Network.
- Foundational understanding of networking Windows Server environments and cloud platforms such as Azure AWS or WVD.
- Proficiency with Microsoft 365 Windows macOS and Linux environments.
- Strong problem-solving and troubleshooting skills.
- Excellent communication organization and time management abilities.
- Ability to work independently and collaboratively while representing DAS Health onsite at a client location.
- Professional demeanor strong client-service focus and eagerness to learn in a fast-paced environment.
- Willingness to work occasional nights or weekends as needed.
DAS Health is a trusted provider of health IT management and consulting solutions for medical practices and healthcare organizations across North America. Our mission is to improve healthcare delivery by combining advanced technology with exceptional service. Were passionate about helping our clients thrive and that starts with empowering our employees to do their best work.Benefits
We offer a comprehensive benefits package that includes:
- Medical dental and vision coverage
- Company-paid life insurance and disability coverage
- 401(k) with company match
- Paid time off and holidays
- Professional development and certification opportunities
- A dynamic supportive culture that values innovation and teamwork
Required Experience:
Manager
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
We are dedicated to providing the best healthcare IT solutions for practices that help optimize operations and provide the highest quality patient care.
