Pivot Service Manager

Rocky Ford, CO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Service Manager Pivot Irrigation Services

Location: Rocky Ford CO / Granada CO
Company: Pipeyard
Job Type: Full-Time Salaried Leadership Role
Industry: Agricultural Irrigation Services

Position Summary

Pipeyard is seeking an experienced and driven Service Manager to lead and oversee its pivot irrigation service operations in southeastern Colorado. This role will serve as the primary point of contact for clients requiring service on pivot irrigation systems and is responsible for the day-to-day management training and development of the field service team.

The ideal candidate will possess strong leadership skills deep technical knowledge of pivot irrigation systems and the ability to coordinate cross-functional teams to deliver timely high-quality service. This role is critical to ensuring Pipeyards reputation for excellent customer service and technical reliability continues to grow in the region.

Key Responsibilities

Act as the lead liaison for clients with service needs related to pivot irrigation systems
Oversee and schedule service teams ensuring proper technician deployment productivity and accountability
Coordinate with internal departments (sales inventory finance etc.) to ensure seamless end-to-end service delivery
Handle service escalations and act as point-of-contact for complex technical issues requiring resolution
Provide hands-on troubleshooting support and maintain detailed knowledge of product systems and service protocols
Mentor and train field service technicians on service procedures safety standards and customer interaction
Prepare and deliver weekly and monthly reports on service KPIs performance metrics and team productivity
Implement and continuously improve SOPs related to pivot service delivery and follow-up
Ensure proper use and accountability of company tools equipment and resources
Support recruitment hiring and onboarding of new service team members as needed
Maintain compliance with all applicable safety and company policies

Reporting Structure

Reports To: General Manager
Supervises: Field Service Technicians (Rocky Ford & Granada)
Coordinates With: Inventory Control Finance Technical Training and Ownership

Qualifications

Education and Licensing

High school diploma or equivalent required; technical certifications in agriculture or mechanical systems preferred
Valid Colorado drivers license (CDL not required but preferred)

Experience

Minimum 35 years of supervisory experience in a service management irrigation or field operations role
Proven expertise with pivot irrigation systems (Valley Reinke Zimmatic etc.) is highly desirable
Experience coordinating and dispatching mobile service crews

Skills Knowledge and Abilities

Strong mechanical and technical problem-solving skills
Excellent communication and customer service abilities
Team-oriented leadership with a hands-on lead-by-example approach
Proficiency in service scheduling documentation and basic reporting tools (MS Excel Rock Solid CRM etc.)
Ability to interpret technical manuals service orders and customer specifications

Physical Requirements

Ability to lift 50 pounds work outdoors in varying weather conditions and perform field inspections
Comfortable working in and around active farm and industrial sites

Working Conditions

Office yard and field-based role (travel between Rocky Ford and Granada locations required)
Regular working hours: MondayFriday 8:00 AM to 5:00 PM with rotating on-call weekends
Occasional evening or emergency hours as needed to resolve urgent service issues

Compensation & Benefits

Competitive base salary based on experience
Company vehicle or mileage reimbursement
PTO and retirement plan available after probationary period
Ongoing training and advancement opportunities

Service Manager Pivot Irrigation Services Location: Rocky Ford CO / Granada CO Company: Pipeyard Job Type: Full-Time Salaried Leadership Role Industry: Agricultural Irrigation Services Position Summary Pipeyard is seeking an experienced and driven Service Manager to lead and oversee its pivot irri...