TikTok Shop Growth LeadCSM
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Job Summary
Who We Are
Reach Social is an official TikTok Shop Partner. Weve become one of the fastest growing TikTok Shop agencies in the US servicing 79 figure household brands. Our ambition is to become the most sought-after social commerce partner in the market.
This is a ground-floor opportunity to be part of a hungry high-performance team thats rewriting the playbook for social commerce. We move fast hold ourselves to a standard of excellence and expect everyone to bring relentless hustle creativity and accountability. If you want startup energy with the ability to impact major household brands this is the place.
Description
Were looking for a driven operator and client growth strategist who thrives in fast-moving high-stakes environments. You should be excited to dive into every part of the TikTok Shop ecosystemviral content affiliate marketing offers and operationsand be ready to wear multiple hats.
This role demands someone who embraces challenges thinks creatively under pressure and pushes for excellence in everything they do. The ideal candidate is passionate about TikTok great at building client partnerships and has the grit to chase ambitious growth goals.
Responsibilities
Build long-term partnerships with clients setting realistic but ambitious expectations
Act as the primary POC and trusted advisor for client relationships
Proactively identify growth opportunities and cross-sell agency services
Own and deliver client projects on time with excellence
Educate clients on TikTok Shop ecosystem and growth levers
Manage and motivate a remote team of shop assistants ensuring high-quality execution
Review work provide feedback and maintain high performance standards
Design and execute growth strategies that drive GMV for clients
Analyze content and competitor landscapes; identify what wins and why
Craft creator briefs across top-funnel education and bottom-funnel conversion campaigns
Develop affiliate criteria and manage affiliate recruitment
Build and optimize offer/promotion strategies
Track KPIs report results and iterate quickly to maximize growth
Stay ahead of TikTok shopping features tools and trends to unlock new opportunities
What Success Looks Like
Managing a portfolio of 58 high-value clients
Deep trusted client relationships (best friends level)
Anticipating and preventing churn with >95% accuracy
Driving meaningful GMV growth across all client shops
Training future growth hires and stepping into a leadership role
Qualifications
2 years experience in TikTok Shop
Obsession with TikTok creators and consumer behavior on the platform
Exceptional communication and relationship-building skills
Strong analytics mindset; able to interpret data into growth strategies
Excellent project management and organizational abilities
Hustler mentality: thrives in startup mode resourceful and thrives under pressure
Relentless pursuit of excellence and a bias toward action
Willingness to learn fast iterate and never settle for good enough
Key Skills
- Restaurant Experience
- Customer Service
- Coffee Experience
- Computer Skills
- Management Experience
- Oil Change Experience
- Auto Body Repair
- Automotive Diagnostics
- Hydraulics
- Leadership Experience
- Retail Management
- Air Conditioning
