Customer Service Representative

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Handle customer inquiries via phone email and chat providing timely and accurate information.
Assist customers with product-related questions technical support and issue resolution.
Process orders returns and complaints while maintaining a high level of customer satisfaction.
Collaborate with internal teams to address customer concerns and escalate issues as needed.
Maintain up-to-date knowledge of products services and industry trends.
Accurately document interactions and maintain customer records in the CRM system.
Strive to exceed customer expectations and deliver a superior service experience.

Qualifications & Skills

Language Skills: Native or fluent in Danish; proficient in English (B2 or higher).
Previous experience in customer service support or a related field is preferred.
Excellent communication and problem-solving skills.
Ability to multitask prioritize and handle challenging situations calmly and effectively.
Proficiency in using CRM systems and basic computer applications.
A customer-first mindset with a positive and proactive attitude.
Interest in the automotive or electrical vehicle industry is a plus.

Why Join Us

Work in a fast-paced and innovative environment within the growing electrical automotive industry.
Be part of a dynamic multicultural team in the heart of Barcelona.
Opportunities for professional growth and development.

Key Responsibilities Handle customer inquiries via phone email and chat providing timely and accurate information.Assist customers with product-related questions technical support and issue resolution.Process orders returns and complaints while maintaining a high level of customer satisfaction.Colla...