UPDATE C003235 SATCOM Operations Support Engineer (NS) Monday 3 NOV RELAUNC

Please note the updated due date

Deadline Date: Monday 3 November 2025

Requirement: SATCOM Operations Support Engineer

Location: Mons BE

Full time on-site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 76

Required Start Date: 8 December 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:

Under the direction of SATCOM Space Segment Service Manager NII MOM 0030 the incumbent will perform duties such as the following:

• Deliver Satellite Access Authorizations (SAA).
• Maintain SATCOM database Service Request Tracking Tool and circuit database records.
• Monitor frequency utilization and transponder loading of the NATO space segment using RF monitoring tools. Monitors controls and conducts third-level troubleshooting of SATCOM and other Telecommunications systems and services in coordination with NCC to support NCI Agency customers.
• Contribute to the prioritization and sequencing process of resource allocation of conflicting service requests.
• Maintain the relevant NATO Standing Operation Procedures (NSOP).
• Develop and ensure implementation of the necessary service request and delivery procedures.
• Manage check and update the NCI Agency incident-tracking tool using standard ITIL procedures.
• Monitor SATCOM links using SATCOM-specific network and spectrum tools.
• In the event of degradation or failure of SATCOM services or systems will assist NCC.
• Work on own initiative with supervision.
• Manage assigned material with appropriate inventories.
• Performs other duties as required.

Skill Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• University Degree and 2 years post related experience or a Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 5 years post-related experience or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 6 years post related experience.
• Experience in planning and system management of large modern military communication networks interfaces and protocols.
• Three years of experience on SATCOM Systems (preferably NATO SATCOM Systems).
• Experience of working in a busy demanding staff environment.
• A very good understanding of telecommunications / network / information technology solutions & products.
• Experience in service management (i.e. Incident problem management etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets.
• ITIL foundation / Intermediate.
• Standard Automatic Data Processing Knowledge
• Word Processing: Working Knowledge
• Spreadsheet: Advanced Knowledge
• Graphics Presentation: Working Knowledge
• Database: Advanced Knowledge
• eMail Clients/Web Browsers: Working Knowledge
• Web Content Management: Working Knowledge

It is essential that the incumbent has sound experience in:

• Antenna sub-system including: Radome feed horn reflector pedestal waveguides tracking receiver and tacking systems basics.
• Transmit and receive chains including up and down converters Low Noise Amplifiers High Power Amplifiers.
• MODEMs Electronic Protected Modems (EPMs) cryptographic equipment routers switches.
• Computer-assisted Monitor and Control System (M&CS).
• Digital techniques TCP/IP fundamentals video transmission principles and telecommunications quality assurance practices.
• Proven ability to communicate effectively orally using tact and diplomacy and in writing with good briefing skills.