Program Director The First
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Job Location:
Pittsfield, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Program Director
Full Time
Location: Pittsfield MA
Full Time
Location: Pittsfield MA
Position: Full-time
Schedule: Monday-Friday 9a-5p
Schedule: Monday-Friday 9a-5p
Salary: $60000
Position Summary:
The Program Director provides leadership and day-to-day management of The First. This role oversees staff and volunteers ensures a safe and welcoming environment for all guests and coordinates programs that promote community connection. The Program Director also builds partnerships with community organizations supports staff development and fosters a culture of dignity respect connection hope and empowerment.
Key Responsibilities:
- Lead daily operations of The First ensuring services are accessible equitable and trauma-informed.
- Develop implement and evaluate program policies procedures and practices to meet the evolving needs of guests.
- Ensure cleanliness safety and compliance with all health safety and licensing requirements.
- Manage shelter hours schedules and facility usage to maximize guest access and community partnerships.
- Hire train supervise and evaluate staff and volunteers.
- Foster a collaborative and supportive work environment focused on professional development accountability and reflective practice.
- Facilitate regular staff meetings trainings and supervision to ensure consistent service quality
- Uphold a welcoming nonjudgmental trauma informed low threshold and culturally responsive space for all guests volunteers partners and staff.
- Respond to crises and complex guest situations with compassion respect de-escalation and safety planning.
- Promote guest participation in center activities and support services emphasizing empowerment and self-determination.
- Cultivate strong relationships with community service providers housing organizations behavioral health partners and other stakeholders.
- Coordinate on-site access to case management mental health services recovery support medical care and other key resources as guests needs/interest arise.
- Represent the center at relevant community meetings coalitions and collaborative efforts.
Qualifications:
- Bachelors degree in Social Work Public Health Human Services or related field (equivalent experience may be considered).
- 2 years of supervisory or management experience in a human services shelter or community-based setting.
- Experience in community building/engagement.
- Strong understanding of issues related to homelessness substance use mental health trauma and poverty.
- Demonstrated commitment to harm reduction recovery and housing-first principles.
- Excellent organizational communication and interpersonal skills.
- Ability to respond calmly and effectively in high-stress situations.
Preferred Qualifications:
- Lived experience related to recovery homelessness or housing instability.
- Bilingual or multilingual (especially Spanish speaking).
- Knowledge of local community resources and social service systems.
- CPR First Aid or Narcan training (or willingness to obtain).
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness developmental disabilities brain injuries homelessness and substance use issues. With our dedicated staff members we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
#MakeADifference
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
#MakeADifference
Compensation: $60000.00 per year
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
Required Experience:
Director
Key Skills
- Nurse Management
- Program Management
- Employee Evaluation
- Management Experience
- Teaching
- Curriculum Development
- Administrative Experience
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Addiction Counseling
About Company
Essential Human Services For People Living With Mental Health Challenges, Developmental Disability, Brain Injury, Substance Abuse, And More.
