Multi-Store Manager Rotterdam

Join us to lead our stores & grow our impact

At Wakuli were rebuilding the coffee chain. That means fairer prices for farmers better coffee for drinkers and a brand thats making a real dent in a stale industry. Were growing fast and we want our stores to grow with the same energy and focus as the rest of the company.

Thats where you come in.

Were looking for a strong driven Multi-Store Manager to help us expand our company culture create consistency and drive performance across of our stores in Utrecht.

You manage the daily operation across multiple locations lead teams with clarity take initiative and are accountable for short: wed expect you to combine operational excellence with people-first management to ensure we can build strong teams that support our brand & values.

What youll do

Youre responsible for the Wakuli locations in Rotterdam each with a team of 58 baristas and a Lead Barista managing the daily operations. Your role is to coach guide and challenge them to make their store better each week.

This means:

Leadership and team development

• You guide your Lead Baristas with coaching clarity and structure

• You attract new talent and are in charge of hiring onboarding and developing new (lead) baristas

• You create a team culture people want to be part of: fair ambitious and energised.

• You lead performance conversations and raise the standard across all stores.
  

Customer experience and culture

• You ensure every customer gets the full Wakuli experience: great coffee a welcoming vibe and a team that works well together

• You help bring consistency in service and energy across your stores

• You stay close to what happens on the floor and support when needed
  

Operations and results

• You own the performance of your stores: daily sales waste staff capacity and store quality

• You support scheduling (created by Leads) and help balance capacity across locations

• You monitor stock safety reporting and process and take action where needed

• You surface risks and opportunities early and keep things moving forward

What were looking for

This is a role for someone whos done the work of leading a (retail) team. You know what good leadership and great customer experience looks like and youre ready to bring it into every store you touch.

You bring:

• 3 years of experience leading teams in hospitality retail or operations

• A track record of managing people: coaching holding accountable growing performance

• Strong operational instincts. You see problems before they escalate

• A sharp sense of ownership structure and service quality

• Fluency in English (Dutch is a plus)

• Availability of 3238 hours/week including at least 1 day on the weekend
  

What we offer

• A key role in a fast-scaling impact company

• A steep learning curve and plenty of growth opportunities. We have doubled in size in the last year which comes with lots of opportunities

• A team of 110 impact-driven colleagues from 30 countries

• Direct access to our coffee producers and full coffee value chain

• Monthly salary between 2.700 and 2.900 (based on 38 hours)

• And of course unlimited good coffee
  

Our culture

We lead with purpose. We are direct but kind. We give feedback to help each other grow. We make mistakes but we own them. We move fast but we dont move alone.

We live by three principles:

• We make each other better

• We sharpen our focus

• We keep pace as one team

If that sounds like you wed love to meet. Lets start with a cup of coffee!