X-Ring Store & StFX Store Customer Service Representative

Position Title: X-Ring Store / Customer Service Representative

Department: Ancillary Services

Position Type: Permanent Full Time

Classification: NSGEU Band 4

Hourly Range: $21.44- $26.20/hour (for 37.5 hours per week)

Posting Date: October 21 2025

Closing Date: October 31 2025 at 1:00 PM AST

Position Description

This is a split position between the X-Ring Store & StFX Store reporting to both the Manager of the X-Ring Store & StFX Store.

StFX has a strong brand identity by the University trademark the X-Ring. The X-Ring Store CSR position will be a brand ambassador helping manage sales of the X-Ring and StFX branded products within the X-Ring Store including knowledge of working with a Point-of-Sale System. The person in this role will be an on-floor expert answering questions and inquiries about X-Ring eligibility and the ordering process of the X-Ring. This position will assist eligible students and Alumni with X-Ring sizing ordering deposit and payment. The person in this role will inspect X-Ring orders as they arrive from the supplier and assist in preparing the rings for the X-Ring Ceremony.

As a StFX Store CSR the person is responsible for customer service for all aspects of the retail environment at the StFX Store. Knowledge of working with a Point-of-Sale System is required however training will be provided to those requiring such. Take customer and department orders via email walk in & on-line. Orders to be shipped out will be processed and provided to the Shipper/Receiver. The StFX Store CSR is expected to provide efficient and courteous assistance to all customers. The position is also responsible for maintaining a clean and organized front store. Often these individuals will perform various management assigned tasks when customer service is not immediately required within the store. These tasks range from stocking shelves to packing textbooks for return to updating inventory items. Knowledge of web-based applications and digital cameras is also required to update our online store with new inventory as it arrives (or removing items as they sell).

The CSR will be required to be able to work flexible hours including some evenings (during the academic year) some weekends and some holidays (when the store is open).

Key Responsibilities

• Provide exceptional customer service by responding to X-Ring inquiries (in person by phone and email) and assisting students and alumni with sizing eligibility ordering deposits and payments.
• Ensure the X-Ring Store maintains a high standard of presentation cleanliness and product display.
• Inspect incoming X-Ring orders for accuracy and quality; prepare and label rings for the X-Ring Ceremony.
• Promote awareness of the X-Rings history and its contribution to the Xaverian Fund.
• Support campus events such as Homecoming Convocation and the X-Ring Ceremony through set-up and on-site sales.
• Deliver courteous customer service in the StFX Store processing transactions and completing end-of-day sales.
• Maintain store organization by tagging stocking and managing merchandise and textbooks.
• Update and maintain the online store inventory; assist with shipping receiving and regalia services.

Qualifications

• A Bachelors Degree in a field relevant to the position preferred; A minimum Diploma in Business or equivalent
• Preference will be given to candidates with 2 or more years experience in a similar role.
• Strong organizational and interpersonal skills
• Must have experience working and communicating with customers
• Strong work ethics and success at working in a team environment
• Excellent written and oral communication skills
• Ability to multi-task and follow-up with an eye for detail
• MS office suite (Excel PowerPoint Word) experience helpful

To apply for this opportunity click the Apply Now button and upload your cover letter resume and references.

StFX is located in Mikmaki the ancestral and unceded territory of the Mikmaq People.

Our institution is committed to upholding the values of equity diversity inclusion and accessibility. We encourage applications from members of groups that have been historically disadvantaged and marginalized including Indigenous persons (especially Mikmaq) racialized persons (especially African Nova Scotians) persons with disabilities those who identify as women and/or 2SLGBTQIA and any others who would contribute to the diversity of our community. Please note that all qualified candidates are encouraged to apply; however applications from Canadians and permanent residents will be given priority.

We are also committed to the elimination of barriers to participation for persons with disabilities. Should you require an accommodation during the recruitment process please contact People and Culture at or .

About St. Francis Xavier University

Established in 1853 St. Francis Xavier University (StFX) is consistently recognized as one of the best universities in Canada. StFX exceeds the needs of todays undergraduates by providing the very best academic experience -- outstanding teaching exceptional hands-on research opportunities and global exchanges -- all within Canadas most vibrant and inspiring residential campus. Here the focus is on the academic and personal development of every student making community and social engagement a large part of the learning experience. Our students are academically strong and highly engaged in every aspect of life determined to make a positive impact on the world.

In 2022 Macleans annual university rankings put StFX #1 in student satisfaction and #2 in reputation across Canada in the primarily undergraduate category. For more visit .

About Antigonish Nova Scotia

The beautiful and historic town of Antigonish is located within the northeastern corner of Nova Scotia. Only a 15-minute drive from the ocean and a two-hour drive to major urban centres Antigonish is a family-friendly community with a diverse and growing population and provides access to excellent education at all levels. The town is surrounded by rolling countryside and beautiful beaches and is a hotspot for outdoor recreation sports and other active lifestyle activities. Antigonish supports a vibrant culture in the arts with music performing arts visual arts and crafts and fabulous festivals happening throughout the year. For more information visit or .

Required Experience:

Unclear Seniority