Parts Specialist
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Job Location:
Durango, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary: The Parts Specialist is responsible for managing and facilitating the parts supply for both customer equipment and internal rental and vehicle fleets. This role ensures efficient parts ordering inventory management and customer service while maintaining accurate stock levels and fulfilling internal fleet requirements. The Parts Specialist collaborates with the Service Department to ensure timely maintenance and repairs for both external customers and internal equipment while also working to optimize parts profitability. This position requires strong organizational skills attention to detail and effective communication with both customers and internal teams to meet operational and service goals.
1. Customer and Fleet Support
- Respond to Customer and Rental Fleet Needs Promptly:
- Notify customers and internal departments when parts arrive.
- Inform customers and internal teams if parts are backordered and provide regular updates with an estimated time of arrival (ETA).
- Discuss alternative sourcing options with customers and internal teams as necessary.
- Collaborate with the Service Department:
- Ensure timely servicing of both customer equipment and internal fleet vehicles and rental equipment by coordinating with the service team.
- Escalate Issues When Needed:
- Forward unresolved issues regarding customer or fleet needs to the PSM for further assistance.
2. Maintain Accurate Parts Inventory
- Regular Inventory Management:
- Weekly review and update parts information including category type location and part number to correct any inaccuracies.
- Ensure inventory is adequate to meet both customer and internal fleet demands.
- Conduct weekly parts inventory sprints.
- Optimize Inventory Value:
- Utilize Bobcats Quarterly Return Policy to minimize inventory costs.
- Import updates from Bobcat and other relevant manufacturers parts databases monthly.
- Access Control:
- Ensure only authorized personnel can access the parts inventory; do not allow mechanics or fleet staff to pull parts independently.
- Keep the parts door code confidential.
- Inventory Adjustment Protocol:
- Follow proper procedures when removing parts from inventory ensuring quantities are not altered without approval. If unsure consult the PSM.
3. Troubleshoot Parts Ordering
- Verify Parts Information:
- Reach out to Bobcat to confirm part numbers when uncertain about customer or fleet needs.
- Avoid ordering multiple parts for uncertaintyconfirm before placing orders.
- Collaborate with Service Advisors:
- Cross-check orders for customer equipment and internal fleet with the Service Advisor to ensure accuracy.
- Verify Order Placement:
- If unsure whether an order was placed follow up with vendors via call or email to confirm.
4. Maintain Communication Records
- Track Communications Efficiently:
- Log all customer and internal fleet interactions using the Activity Note feature in FLYNTLOK Contracts. No activity note should ever go more than 5 days without update.
- Use Microsoft Outlook Calendar and email folders to manage and track daily and weekly reminders and to-dos related to parts ordering.
- Adjust transaction statuses in the system as parts progress through the sales cycle for both customer orders and internal fleet needs.
- Escalate Customer and Fleet Order Issues:
- Notify the PSM of non-responsive customers or significant backorder issues impacting customer orders or internal fleet maintenance.
5. Help Maintain Department Profitability
- Monitor Gross Parts Margins:
- Maintain and improve parts margins by working closely with the PSM ensuring competitive pricing for both customer and fleet needs.
- Accurate Freight Management:
- Properly quote and bill freight for both customer orders and internal fleet parts to ensure accuracy.
- Optimize Purchasing Decisions:
- Take advantage of cost-saving opportunities like free shipping (SOR%).
- Adjust part markup especially for lower-value parts above Bobcats suggested retail price using the Parts Database.
6. Review and Implement Adjustments Based on Monthly Reports
- Monitor Financial Metrics:
- Regularly review the CFOs monthly financial reports for insight into department performance and profitability for both customer and fleet parts.
- Ensure Inventory Accuracy:
- Conduct monthly reviews of the end-of-month (EOM) parts inventory ensuring stock levels meet both customer and internal fleet demands.
- Stay Informed:
- Read all Bobcat newsletters to stay up-to-date with best practices trends and changes that could impact both customer service and internal fleet operations.
While these are the primary roles and responsibilities of this position there may be times when assistance in other departments is required and flexibility is expected to adapt and support the overall benefit of the customer and the company
Required Experience:
IC
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
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