Security Operations Center Dispatch Supervisor

Department: University of Oregon Police Department
Classification: NonteachProf/Uncl 12mo .5
Appointment Type and Duration: Regular Ongoing
Salary: $80000-$85000 per year
FTE: 1.0

Application Review Begins

November 3 2025; position open until filled

Special Instructions to Applicants

To be considered for this position applicants must submit a complete application. A completed application includes:

A cover letter that specifically addresses the following:
-Your experience using dispatch software or technology including any specific systems youve worked with.
-Your experience leading or supervising employees or co-workers in a dispatch or similar environment.
-Your experience training dispatch staff including methods or programs youve used.

A current resume of your educational and professional work experience.

We are interested in finding the best candidate for the position. We encourage you to use your application to let us know what is meaningful to you about the role and what transferable skills or other qualities you would bring.

Department Summary

Safety and Risk Services (SRS) is a unit within the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the universitys many departments providing key resources to employees and keeping campus safe clean accessible and beautiful.

SRSs mission is to collaborate with all campus constituents (students staff faculty and visitors) and the surrounding community to safeguard life and health and mitigate threats to the Universitys core mission of academic excellence research and public service. Safety and Risk Services comprises Emergency Management and Continuity Enterprise Risk Management Environmental Health and Safety Location Innovation Lab - Campus Mapping Risk Management and Insurance and the University of Oregon Police Department. SRS fulfills its mission by providing a variety of professional services technical assistance training and regulatory oversight.

The University of Oregon Police Department (UOPD) is a community oriented and trust based policing agency within the University of Oregon. UOPD plays an integral role in the university community by providing a safe secure and welcoming environment. The mission is to foster a climate that encourages a free open and civil exchange of ideas in support of the educational research and public service goals of the university. The UOPD recognizes and promotes the value of multiculturalism and inclusiveness consistent with a spirit of responsible citizenship within an international community. The University of Oregon is a diverse dynamic and adaptive community. Constant efforts by the UOPD are necessary to partner with and educate the community to deter reduce and resolve safety and security issues through proactive multidisciplinary and collaborative problem solving.

The Security Operations Center (SOC) is the universities 24/7 365 days per year unit that is a Secondary Public Safety Answering Point (secondary PSAP) routinely operating and monitoring various alarms confidential law enforcement databases emergency notification applications surveillance devices and two-way communication systems and call handling for multiple emergency and non-emergency phone lines.

The SOC is responsible for deploying notifications and ensuring that timely response activation of various procedures specialized teams and notifications are made to campus partners and leadership.

Position Summary

Reporting to the Associate Director Security Operations Center the Dispatch Supervisor will lead a team of dispatch professionals in the day-to-day operations. This position is expected to serve as the subject matter expert while providing necessary support to the team members.

The Dispatch Supervisor will apply working knowledge of communications equipment theory training and procedures to provide leadership technical guidance and direction to the Communication Officers of the SOC.

This position is considered a working supervisor and in will be expected to provide operational dispatching and records support.

This position requires the ability to work a standard work week with occasional extended hours. The incumbent will need general availability to work non-traditional hours based on organizational need. A satisfactory job performance requires: ability to multi-task in a high paced work environment and the ability to work under potentially stressful conditions. Interactions/contacts occur daily with the campus community while performing work and responding to emergencies.

Work is reviewed regularly by the Associate Director SOC to ensure it is performed efficiently safely and meets both expectations and applicable requirements. A performance appraisal is conducted annually.

Minimum Requirements

High school diploma or equivalent
Basic DPSST Telecommunications certification
2 years of relevant law enforcement dispatch experience.
One year of law enforcement dispatch lead work Field Trainer or supervisory experience
Possess or have the ability to possess a valid Oregon Drivers License
Possess or have the ability to possess LEDS certification
Must successfully pass a comprehensive background assessment that includes: criminal history check; driving record review; medical examination; psychological evaluation; drug screening; and an inclusive appraisal of work history.


SPECIAL REQUIREMENTS:
It is an essential requirement of this position to qualify for and maintain UO drivers certification eligibility which includes maintaining an Oregon drivers license throughout employment in this position.
May not have any felony convictions under federal or state law.
May not have any Class A misdemeanor convictions within three years of application.
Must be able to meet local state and national requirements for accessing criminal justice and computerized criminal history information.
Must be able to successfully pass a comprehensive background assessment that includes a criminal history check driving record review drug screening medical evaluation psychological evaluation and an inclusive appraisal of work history.
Incident Command Systemand 800 certifications required within 60-days of employment.
Criminal Justice Information System (CJIS) and Law Enforcement Data System (LEDS) certification required within 60-days of employment.
Adult/Child First Aid/CPR required within 60 days of employment and must be maintained annually.

Professional Competencies

Demonstrated ability to always maintain high level of confidentiality and professionalism.
Independent positive solutions-based problem solver.
Demonstrated organizational skills and multi-tasking abilities.
A demonstrable commitment to promoting and enhancing diversity.
Ability to build and maintain relationships with internal and external partners to support and promote the mission and core values of the university and the Police Department.
Ability to effectively train personnel in accordance with established police/public safety training standards.
Ability to assess critical or emergent situations and determine an appropriate course of action.
Knowledge of mandatory crime reporting laws/regulations and other law enforcement specific legal requirements.
Demonstrated analytical decision-making problem identification and resolution skills.
Excellent oral and written communication skills and a sensitivity to effectively interact with a highly diverse campus community.
Knowledge and expertise in the application of effective customer relations strategies and techniques.
Proven ability to consistently demonstrate a high degree of personal integrity and emotional maturity.
Knowledge of police communications and records management.
Familiarity with the Law Enforcement Data System (LEDS).
Familiarity with the Criminal Justice Information System (CJIS).

Preferred Qualifications

Five (5) years of experience in campus public safety or Primary or Secondary PSAP in Oregon.
Associates degree of higher
Two years of supervisory experience
Experience managing and directing the work of dispatchers
Experience managing safety or security protection programs on a college campus.
Experience developing law enforcement or communication technology strategy or implementation.
Fluency in a second language.
Experience training personnel in accordance with established police/public safety training standards.
APCO RPL or CPE or NENA ENP
DPSST Intermediate or Advanced Certification

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This position is represented by the University of Oregon Police Association.

The University of Oregon is proud to offer a robust benefits package to eligible employees including health insurance retirement plans and paid time off. For more information about benefits visit our website.

The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process please email us or call .

UO prohibits discrimination on the basis of race color religion national origin sex sexual orientation gender identity gender expression pregnancy (including pregnancy-related conditions) age physical or mental disability genetic information (including family medical history) ancestry familial status citizenship service in the uniformed services (as defined in federal and state law) veteran status expunged juvenile record and/or the use of leave protected by state or federal law in all programs activities and employment practices as required by Title IX other applicable laws and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information related policies and complaint procedures are listed here.

In compliance with federal law the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online.