Manager, Oncology Referral Call Center
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Job Location:
Charleston, SC - USA
Monthly Salary:
USD 29 - 29
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Manager of Call Center Operations reports to the Executive Director Enterprise Patient Access. Under limited supervision the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Leads Trainers and Patient Care Coordinators to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators quality customer satisfaction and staff engagement with continuous focus on people process and technology.Entity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker Sub-Type
RegularCost Center
CC005642 CHS - Oncology Access TeamPay Rate Type
SalaryPay Grade
Health-29Scheduled Weekly Hours
40Work Shift
Job Description
The Manager of Call Center Operations reports to the Executive Director Enterprise Patient Access. Under limited supervision the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of Leads Trainers and Patient Care Coordinators to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators quality customer satisfaction and staff engagement with continuous focus on people process and technology.
Additional Job Description
Education: Associates degree in related field required. Bachelors preferred
Experience: Minimum of 1 year of physician office/clinic experience required or equivalent combination of education and experience
If you like working with energetic enthusiastic individuals you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:
Manager
Key Skills
- Hospital Experience
- Acute Care
- Basic Life Support
- ICU Experience
- Infusion Experience
- Triage
- TFS
- Conflict Management
- Nursing
- Critical Care Experience
- Epic
- Medication Administration
About Company
The Medical University of South Carolina located in beautiful historic Charleston, South Carolina.
