Senior Executive, Conversation Design

An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.

Make an Impact by

• Write and design conversational flows and prompts for chat and voice channels
• Ensure conversations follow a natural customer-friendly tone that reflects our brand.
• Passionate about analysing conversation gaps and process optimization.
• Engages directly and proactively with business areas to understand business objectives and key issues.
• Proactively seeks and recommends conversation solutions to the challenges of the business areas thinking in a scalable way.
• Maintains relevancy of content for customers according to changes in business landscape.
• Define metrics to evaluate the performance of the conversational performances and the impact of the improvements implemented in the projects.
• Use of data and insights to drive improvement in useful of content provided to customers.
• Experiment with beginner-level prompt writing with generative AI tools to support drafting and testing of conversations flows.

Skills for Success

• Min Diploma
• Excellent written and verbal communications skills
• Customer centric mindset with a genuine interest in improving digital customer experience.
• Interest to learn or equipped with subject matter knowledge to design conversations.
• Proactivity in taking ownership of projects and issues.
• Capability to manage several projects areas and stakeholders.
• Comfortable working in a fast-paced environment with multiple stakeholders
• Analytical mindset Use of insights and feedback to identify improvements.
• Detail oriented with good organisational skills for documentation and version control.
• Team player with strong communication and collaboration skills
• Proactive learner who is curious about new tools and best practices in conversation desig
• Bonus if have basic familiarity with generative AI tools and curiosity to explore prompt writing.
• Bonus if have prior exposure to Chatbot platforms like Dialogflow or similar
• Bonus if have basic knowledge of design and project management tools (e.g. JIRA Figma Miro)

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!