IT Support Lead (fmd)

Workload: 100%

Lead our on-site IT support in Switzerland and help us deliver reliable user-centric services that keep Axpo running. Bring your leadership and tech know-how to a collaborative improvement-driven environment.

What you will do:

• Lead and coach the on-site support team; plan tasks monitor performance ensure SLA/KPI adherence
• Act as primary contact for incidents requests and escalations; ensure seamless end-to-end handling
• Oversee delivery setup and maintenance of end-user hardware and software for high user satisfaction
• Drive implementation of group-wide IT standards and best practices; tailor to internal customer needs
• Collaborate with L2/L3 and cross-functional IT teams to resolve complex issues and manage escalations
• Optimize ticket workflows (e.g. ServiceNow/JIRA) reporting knowledge base quality and automation/self-service

What you bring & who you are:

• Must-have: Degree in Computer Science/IT or equivalent experience; 5 years in IT support with on-site operations
• Must-have: Team leadership experience incl. delegation mentoring performance management
• Must-have: Strong troubleshooting of endpoints and peripherals; hands-on with ticketing systems (e.g. ServiceNow; JIRA)
• Must-have: Familiarity with endpoint management and ITIL (e.g. Microsoft Intune SCCM; ITIL processes)
• Must-have: Fluent German and English; clear communicator with a structured proactive results-driven mindset
• Nice-to-have: Experience driving process improvements KPI reporting SLA management and automation; relevant certs (e.g. ITIL Microsoft Modern Desktop Administrator)
• If you dont meet every point we still encourage you to applyyour potential matters.

About the team: Youll join Group ITs on-site support collaborating across locations business units (incl. nuclear) and external partners. We value openness reliability and continuous improvementand every voice counts.

At Axpo Group we are dedicated to fostering a culture of non-discrimination tolerance and inclusion. As an equal opportunity employer we welcome applications regardless of race and ethnicity gender identity and expression sexual orientation age disability as well as socioeconomic cultural and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.

Benefits:

At our company we strive to create a culture of continuous learning personal growth and inter- national community involvement. Were passionate about providing our employees with the tools and resources they need to succeed and were confident that youll love being part of our team!

• Working Hours
  Enjoy flexible working hours and the option to work up to 50% remotely for the perfect work-life balance.
  

• Generous pension plan
  We pay 60% of your pension contributions - for a secure future.
  

• Health comes first
  100% continued payment of salary in the event of illness or accident and access to an exclusive mental health platform with five free sessions with a psychologist.
  

• Parental leave
  16 weeks maternity leave (100% continued pay) and 10 days paternity leave (100% continued pay) to spend valuable time with your family.
  

• Support for your family
  Up to 20% reimbursement of childcare costs (max. CHF 4800 per year).
  

• Exclusive discounts
  Attractive discounts on petrol insurance and mobile telephony with partner companies such as Shell Avia Sunrise and Swisscom.
  

• Public transportation
  No problem: with the SwissPass (max. CHF 190) you can get from A to B at a reasonable price.
  

At Axpo Group we are dedicated to fostering a culture of non-discrimination tolerance and inclusion. As an equal opportunity employer we welcome applications regardless of race and ethnicity gender identity and expression sexual orientation age disability as well as socioeconomic cultural and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.