Customer Project Manager Customer Success Manager

Prague - Czech Republic

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Customer Project Manager / Customer Success Manager to lead Factory Pilot implementation projects for manufacturing customers in the Czech Republic.

You will own project delivery end to end build trusted relationships with customer stakeholders and drive adoption and measurable value from our solution.

Tasks

Lead implementation projects from kickoff to go-live and stabilization managing scope timeline budget risks and communications
Be the primary point of contact for customer stakeholders across operations IT and leadership
Translate business requirements into clear implementation plans and user stories in partnership with product and engineering
Coordinate on-site activities such as discovery pilot setup user enablement and go-live support
Establish success plans and KPIs track outcomes and report progress to executives
Run status meetings steerco updates and change management activities
Coach users and champions deliver training and create customer-facing documentation
Identify expansion opportunities and continuous improvement initiatives post go-live
Ensure data quality system readiness and smooth handover to support

Requirements

4 years of experience in customer-facing project delivery or customer success for software implementations
Proven track record managing multi-stakeholder projects in manufacturing industrial or supply chain environments
Strong program management skills: planning risk mitigation dependency management and executive communication
Excellent communication in English both written and verbal
Ability to travel to customer sites within the Czech Republic as needed

Additionally - nice to haves:

Experience with MES IoT shop-floor digitization or analytics platforms
Czech language proficiency. German is a plus
Background in process improvement Lean Six Sigma or change management
Familiarity with agile delivery and tools such as Jira Confluence or similar

Benefits

High-impact role delivering visible outcomes with leading manufacturers
Collaborative team modern tooling and opportunities for growth
Competitive compensation and benefits

Please send your CV and a brief note on a recent implementation you led including scope timeline and outcomes. Include your availability and salary expectations.

If youd like this tailored to a specific company seniority level or benefits package share a few details and Ill refine it.

We are looking for a Customer Project Manager / Customer Success Manager to lead Factory Pilot implementation projects for manufacturing customers in the Czech Republic.You will own project delivery end to end build trusted relationships with customer stakeholders and drive adoption and measurable v...