Application & User management Support – L1
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Job Location:
Monthly Salary:
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format):
- Provide Level 1 and Level 2 Application and User Management Support.
- Handle user management tasks and manage ticketing system (Incident Problem Change Request).
- Monitor route and track Level 1 tickets; handle Priority 1 (Major Incident) issues.
- Act as primary point of contact for service-impacting issues coordinating with customers vendors and other teams.
- Coordinate during implementations deployments and upgrades with various teams/vendors.
- Ensure process adherence and drive continuous improvement initiatives.
- Generate and provide timely ticketing/audit reports.
- Utilize ServiceNow (SNOW) or Salesforce for incident management and user support.
- Leverage ITIL-based service operations knowledge; must be ITIL Foundation certified.
- Communicate effectively with strong stakeholder management and coordination skills.
- Demonstrate logical process-oriented thinking and the ability to learn quickly.
- Experience in handling major incidents and user management for enterprise applications.
- Basic knowledge of application support and incident/problem management is an advantage.
- Provide Level 1 and Level 2 Application and User Management Support.
- Handle user management tasks and manage ticketing system (Incident Problem Change Request).
- Monitor route and track Level 1 tickets; handle Priority 1 (Major Incident) issues.
- Act as primary point of contact for service-impacting issues coordinating with customers vendors and other teams.
- Coordinate during implementations deployments and upgrades with various teams/vendors.
- Ensure process adherence and drive continuous improvement initiatives.
- Generate and provide timely ticketing/audit reports.
- Utilize ServiceNow (SNOW) or Salesforce for incident management and user support.
- Leverage ITIL-based service operations knowledge; must be ITIL Foundation certified.
- Communicate effectively with strong stakeholder management and coordination skills.
- Demonstrate logical process-oriented thinking and the ability to learn quickly.
- Experience in handling major incidents and user management for enterprise applications.
- Basic knowledge of application support and incident/problem management is an advantage.
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
