Application Development L1
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Job Location:
Monthly Salary:
Posted on:
22-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format):
- Provide Level 1 support for Application & User Management including user management and ticket handling.
- Handle Level 2 tickets for incidents problems changes and requests based on reported issues.
- Monitor and route Level 1 tickets to appropriate teams.
- Manage Priority 1 (Major Incident Management) issues and act as a primary point of contact for all service-impacting issues.
- Coordinate with internal teams and external vendors during implementations deployments and upgrades.
- Ensure adherence to processes and drive continuous improvements.
- Track monitor and report on all tickets for auditing purposes.
- Utilize ServiceNow (SNOW) or Salesforce for incident management and ticketing.
- Maintain strong communication and stakeholder management skills.
- Possess foundational understanding of ITIL and service operations.
- Demonstrate a logical process-oriented approach with the ability to adapt and learn quickly.
- Basic application support and user management knowledge is a plus.
- ITIL Foundation certification required; additional ITIL certifications are advantageous.
- Provide Level 1 support for Application & User Management including user management and ticket handling.
- Handle Level 2 tickets for incidents problems changes and requests based on reported issues.
- Monitor and route Level 1 tickets to appropriate teams.
- Manage Priority 1 (Major Incident Management) issues and act as a primary point of contact for all service-impacting issues.
- Coordinate with internal teams and external vendors during implementations deployments and upgrades.
- Ensure adherence to processes and drive continuous improvements.
- Track monitor and report on all tickets for auditing purposes.
- Utilize ServiceNow (SNOW) or Salesforce for incident management and ticketing.
- Maintain strong communication and stakeholder management skills.
- Possess foundational understanding of ITIL and service operations.
- Demonstrate a logical process-oriented approach with the ability to adapt and learn quickly.
- Basic application support and user management knowledge is a plus.
- ITIL Foundation certification required; additional ITIL certifications are advantageous.
Key Skills
- B2C
- Accounts Management
- Automation Testing
- Maintenance Engineering
- Data Analysis
