Contact Center TesterIVR Tester

Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 22-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Description:

We are looking for an experienced Contact Center Tester to join our QA team. The ideal candidate will have hands-on experience testing Contact Center solutions (such as Amazon Connect Genesys Cisco or Avaya) with a strong focus on IVR telephony integrations and end-to-end call flow validation.

Five9 or any other Contact Center adaptor with the below assurance skills:

call authentication 2-way texting video calling scheduler call back features etc.
Secure 2-way texting
Video Calls
Screenshare
Scheduler Callback
Proactive Member Scheduling
Emailing

Job Description: We are looking for an experienced Contact Center Tester to join our QA team. The ideal candidate will have hands-on experience testing Contact Center solutions (such as Amazon Connect Genesys Cisco or Avaya) with a strong focus on IVR telephony integrations and end-to-end call flow...