Spa Supervisor

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Scope of Position:

The Spa Supervisor will assist with the oversight of the entire Fairmont Spa facilities; consist of separate male and female sections including 3 treatment rooms relaxation areas steam sauna and locker rooms. State of the art health club facilities that include a fitness center and a fitness studio. The primary responsibility of the Spa Supervisor is to ensure optimum guest and employee satisfaction.

Qualifications :

Responsibilities:

Demonstrates the Fairmonts Service Plus Standards in all interactions.

Welcomes and assists guests according to FHR and Fairmont Spa Brand Standards

Is an ambassador of Fairmont by providing memorable guest experiences.

Demonstrates a commitment to provide warm anticipative service to exceed the needs and expectations of our discerning guests.

Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to with complete details.

Conducts selection interviews for new hires.

Works with the spa manager in the formulation of plans for projects and other areas

Responsible for the administration & implementation of colleague training in all aspects of the Spas operations

Provides hands on support and guidance and ensures services provided are in accordance with Fairmont brand standards of performance and sequence of service.

Maintains knowledge of all spa services products experiences and fitness facilities

Maintains the inventory of supplies for the administration of the spa facility.

Seeks the spas ability to maximize revenues by analyzing the day-to-day booking future bookings and coordinating schedules and services with the spa team accordingly.

Thoroughly understands and adheres to proper credit and cash-handling policies and procedures.

Conducts department performance appraisals in a timely manner.

Ensures colleagues adheres to all hotel & spa service & brand standards.

Follows Occupational Health and Safety regulations.

Reports suspicious people behavior and vehicles to Hotels Security

Ensures adherence to Fairmonts Code of Ethics

Qualifications:

Must possess outstanding guest service skills professional presentation and sophisticated verbal and written communication skills.

Must be guest-oriented have a vibrant personality and radiate enthusiasm to assist people.

Proficient in English language (verbal and written) with a second or third language as an asset.

Must be flexible in terms of working hours and able to work with little or no supervision.

Able to type 25 words per minute.

Minimum of two-year leadership experience in spa industry preferably previous Fairmont Spa experience

Licenses in Massage Therapy and/ or Aesthetics/ Cosmetology are an asset.

Computer literacy in Windows MS Office Suite Opera PMS system SpaSoft and Micros is recommended.

Additional Information :

EMPLOYMENT EQUITY

We as a company are committed to diversity and inclusivity. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.

Remote Work :

Employment Type :

Full-time

Scope of Position:The Spa Supervisor will assist with the oversight of the entire Fairmont Spa facilities; consist of separate male and female sections including 3 treatment rooms relaxation areas steam sauna and locker rooms. State of the art health club facilities that include a fitness center and...