Live Chat Support Agent
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Job Location:
Macomb, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Live Chat Support Agent
Location: Remote
Job Type: Full-Time
Department: Customer Support / Operations
Reports to: Customer Support Manager
About Digital Techworks Interactive Solutions Pvt. Ltd.
Digital Techworks Interactive Solutions Pvt. Ltd. is a leading creative and technology-driven company based in Macomb Michigan (16852 Coral Lane MI 48042). We provide innovative digital services including web development marketing and interactive technology solutions that help businesses grow and enhance customer experiences.
Our mission is to deliver exceptional digital interactions through superior service communication and reliability.
Job Summary
Digital Techworks Interactive Solutions Pvt. Ltd. is seeking a professional and customer-focused Live Chat Support Agent to join our remote support this role you will serve as the first point of contact for customers via live chat providing accurate information troubleshooting assistance and timely solutions.
The ideal candidate is empathetic tech-savvy and able to handle multiple conversations while maintaining a high level of professionalism and customer satisfaction.
This is a 100% remote position ideal for someone who excels in communication multitasking and delivering outstanding customer support.
Key Responsibilities
Provide real-time support to customers via live chat responding promptly to inquiries and resolving issues efficiently.
Assist customers with product information service requests and account-related concerns.
Maintain a friendly professional and consistent tone throughout all interactions.
Accurately log and track customer interactions and feedback in the CRM or support system.
Escalate complex or unresolved issues to higher-level support when necessary.
Collaborate with other departments (technical sales and operations) to ensure smooth resolution of customer requests.
Identify common customer issues and communicate trends or improvement opportunities to management.
Stay up to date with product knowledge company updates and new service offerings.
Qualifications Required:
High school diploma or equivalent; associate or bachelors degree preferred.
Minimum of 1 year of experience in customer service preferably in a live chat online support or help desk environment.
Excellent written communication and typing skills (minimum 40 WPM).
Strong problem-solving and multitasking abilities.
Customer-first attitude with empathy and patience.
Ability to work independently in a remote setting while maintaining productivity and attention to detail.
Proficiency with customer support software and chat platforms (e.g. Zendesk Intercom Freshdesk or LiveChat).
Preferred:
Experience in the tech SaaS or digital services industry.
Familiarity with CRM tools and ticketing systems.
Basic knowledge of troubleshooting web or account-related issues.
Prior experience supporting multiple brands or service lines.
Why Join Us
Comprehensive benefits package (medical dental vision and retirement).
Paid time off holidays and performance incentives.
Fully remote work environment with flexible scheduling.
Supportive collaborative and growth-focused team culture.
Career advancement opportunities in customer experience and operations.
Access to digital tools training and resources to enhance your skills.
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
