Bilingual Customer Service Representative — 100 Remote
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Bilingual Customer Service Representative Remote
Exciting remote opportunity for a bilingual customer service professional in the insurance industry. Engage with clients across Canada from your home in Québec. Leverage your admin skills and Microsoft Office know-how in a fast-moving people-focused role. Bilingual fluency and schedule flexibility are must-haves.
What is in it for you:
Hourly salary of $22-24 based on experience.
12-month contract with the potential for permanent employment.
Full-time position: 37.50 hours per week.
Work hours between 8 am and 8 pm EST.
Typical shifts includeor 128.
Flexibility is required based on business needs.
Occasional overtime may be required.
Enjoy the flexibility of remote work.
Responsibilities:
Handle inbound calls and emails from plan sponsors and members regarding absence management services.
Conduct verbal intake of referral information from clients.
Process new referrals and case closures in the case management system.
Manage administrative tasks including mail faxes invoices offsite files and document requests.
Provide data entry draft template letters and maintain office supply inventory.
Support case management teams with various administrative functions.
Complete basic client reporting and ad hoc assignments or projects as needed.
What you will need to succeed:
Post-secondary school education.
2 years of administration clerical or related experience.
Experience working in a high-paced customer service environment.
Proficiency in Microsoft Office Suite (Excel Word etc.) in a professional setting.
Strong active listening and customer service skills.
Ability to probe investigate and resolve issues effectively.
Strong attention to detail and high level of accuracy.
Well-organized and capable of managing multiple priorities.
Quick learner who is adaptable and able to work independently or collaboratively in a fast-paced environment.
Understanding of medical terminology is an asset.
Background in IT tech support or information center is a plus.
Bilingual in English and French to support clients in both languages.
Excellent written and verbal communication skills.
Flexibility to work varying shifts is required based on business needs.
Why Recruit Action
Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
