Technical Service Coordinator

Buffalo, WY - USA

Yearly Salary: $ 50000 - 60000

Experience Required: 1-3years

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

TECHNICAL SERVICE COORDINATOR (Permanent)
Our client an established manufacturing company in WNY is seeking a Technical Service Coordinator to join their team. This is a great opportunity with room for professional growth and development.

Responsibilities:

Manage service activities for customers/technicians across the US and internationally
Gather information from customers via inbound/follow-up calls to ensure appropriate service appointments are placed
Act as the liaison between technicians customers and necessary vendors to ensure seamless communication and detailed coordination occurs
Schedule and coordinate travel for technicians managing all travel documents forms visas and any customer-specific requirements
Answer any questions related to schedules quotes timelines and general inquiries; prepare quotes process service orders track shipments
Order parts for technicians and ensure they are expedited and delivered to customer site on time for the technician
Ensure each service call is properly recorded from initial intake call throughout completion
Maintain accurate records and document job-specific costs expense reports billing etc.
Follow up with clients after each call is completed to ensure satisfaction has been achieved and assist with any follow-up questions/issues
Ensure each service record is accurately input into computer database
Assist with Service support lines and provide basic troubleshooting coordination
Provide the highest level of customer service at all times diffusing negative situations and providing educated recommendations for service when necessary
Juggle multiple projects at a time effortlessly maneuvering from one to the next
Work well in a team environment as well as independently
Other duties as assigned/as necessary

Details:

Position is full time direct hire
100% in-office
$50000 - $60000 annually depending on experience
Comprehensive Health Insurance PTO Paid holidays 401k with match
2 years in customer service administrative roles or technical/manufacturing coordination
Possess a positive upbeat professional personality when handling service calls
Proficient in Microsoft Office Suite (Outlook Word Excel)
Great interpersonal and communication skills (written and verbal)
Strong organization skills analytical and time management skills
Meticulous attention to detail
Self-motivated
Relocation not available
Candidates must be authorized to work in the United States; Visa sponsorship is not available
All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites:

TECHNICAL SERVICE COORDINATOR (Permanent) Our client an established manufacturing company in WNY is seeking a Technical Service Coordinator to join their team. This is a great opportunity with room for professional growth and development.Responsibilities:Manage service activities for customers/tech...

Responsibilities:

Manage service activities for customers/technicians across the US and internationally
Gather information from customers via inbound/follow-up calls to ensure appropriate service appointments are placed
Act as the liaison between technicians customers and necessary vendors to ensure seamless communication and detailed coordination occurs
Schedule and coordinate travel for technicians managing all travel documents forms visas and any customer-specific requirements
Answer any questions related to schedules quotes timelines and general inquiries; prepare quotes process service orders track shipments
Order parts for technicians and ensure they are expedited and delivered to customer site on time for the technician
Ensure each service call is properly recorded from initial intake call throughout completion
Maintain accurate records and document job-specific costs expense reports billing etc.
Follow up with clients after each call is completed to ensure satisfaction has been achieved and assist with any follow-up questions/issues
Ensure each service record is accurately input into computer database
Assist with Service support lines and provide basic troubleshooting coordination
Provide the highest level of customer service at all times diffusing negative situations and providing educated recommendations for service when necessary
Juggle multiple projects at a time effortlessly maneuvering from one to the next
Work well in a team environment as well as independently
Other duties as assigned/as necessary

Details:

Position is full time direct hire
100% in-office
$50000 - $60000 annually depending on experience
Comprehensive Health Insurance PTO Paid holidays 401k with match
2 years in customer service administrative roles or technical/manufacturing coordination
Possess a positive upbeat professional personality when handling service calls
Proficient in Microsoft Office Suite (Outlook Word Excel)
Great interpersonal and communication skills (written and verbal)
Strong organization skills analytical and time management skills
Meticulous attention to detail
Self-motivated
Relocation not available
Candidates must be authorized to work in the United States; Visa sponsorship is not available
All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: