Customer Service Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
The opening is due to an internal promotion. The customer service team is well established with four memberstwo of whom have been with the company for more than twenty yearsresulting in very low turnover and a strong work environment.
They are seeking candidates with at least two years of customer service experience noting that those with banking backgrounds tend to excel. The schedule runs from 8:00 to 5:00 M-F and the role includes a bonus paid in March based on both company and individual performance.
Key Responsibilities:
Act as the primary contact for customers via phone and email providing professional and courteous support.
Manage assigned business accounts and process orders samples and color-matching requests accurately.
Review purchase orders for accuracy and confirm alignment with pricing and product details.
Coordinate with internal teams such as Sales Marketing and Production to resolve issues promptly.
Maintain accurate customer information in the companys MRP/ERP systems.
Contribute to process improvements by providing feedback and ensuring customer satisfaction through consistent follow-up.
Requirements
At least 2 years of customer service or order processing experience ideally in a B2B environment.
Strong problem-solving analytical and organizational skills with excellent attention to detail.
Proficiency in Microsoft Office (Excel Word Teams).
Excellent communication skills and the ability to manage multiple priorities.
Bachelors degree or equivalent experience preferred.
Benefits
The company provides outstanding benefits including low premiums an extremely low deductible and a 4% 401(k) match. Additional offerings include medical dental and vision insurance flexible and health savings accounts paid time off holiday pay life insurance tuition reimbursement professional development support and bonus programs. The plant also closes for three paid days around Christmas.
Overall this is an excellent opportunity for a customer-focused professional seeking stability growth and a collaborative team environment.
Required Skills:
At least 2 years of customer service or order processing experience ideally in a B2B environment. Strong problem-solving analytical and organizational skills with excellent attention to detail. Proficiency in Microsoft Office (Excel Word Teams). Excellent communication skills and the ability to manage multiple priorities. Bachelors degree or equivalent experience preferred.
Required Education:
Bachelors preferred.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
