Assistant Front Office Manager

The Portland Regency Hotel & Spa is looking for an Assistant Front Office Manager to join our team! A beautiful Historic Hotel of America located in the heart of Portlands Old Port District.

Full-Time benefits include Medical Dental Life and Short-Term Disability insurances Holidays and PTO. Part-Time benefits include Sick Time. All employees receive HHA Discounts Fitness Center use Uniform Parking and Employee Meal. 401 (k) plan with a match after one year.

Position: Assistant Front Office Manager
Reports To: Front Office Manager

Are you a hospitality professional with a passion for creating exceptional guest experiences and leading with warmth professionalism and precision Were looking for an Assistant Front Office Manager to join our leadership team and support daily front office operations with excellence and care.

About the Role

The Assistant Front Office Manager plays a key leadership role in ensuring smooth and seamless front office operations while maintaining our commitment to exceptional guest service. Working closely with the Front Office Manager youll lead train and support a dynamic team that includes Front Desk Guest Services Night Audit and Valet/Security staff. Youll foster a culture of genuine hospitality and teamwork while ensuring every guest interaction reflects our high service standards.

What Youll Do

• Lead train and motivate the Front Office and Guest Services teams to deliver outstanding hospitality and professionalism.
• Partner with the Front Office Manager and Revenue/Reservations team to optimize occupancy rates and guest satisfaction.
• Manage day-to-day front office operations guest relations and service recovery with empathy and efficiency.
• Review group blocks VIP arrivals and special requests to ensure accuracy and attention to detail.
• Oversee and respond to guest feedback and online reviews using our guest experience platforms.
• Support scheduling payroll and administrative functions to maintain optimal coverage and team balance.
• Maintain knowledge of PMS (Opera Cloud) POS (Silverware) and reservation systems (SynXis).
• Lead by examplemodeling professionalism accountability and the spirit of hospitality in every interaction.

Who You Are

• A people-first leader who thrives in a fast-paced guest-focused environment.
• Experienced in hotel front office or guest service leadership (23 years preferred).
• Detail-oriented with strong organizational communication and problem-solving skills.
• Confident using hotel systems such as Opera SynXis or similar property management platforms.
• Calm under pressure and committed to maintaining a positive and professional atmosphere.
• Flexible and collaborativewilling to jump in and support your team wherever needed.

If youre ready to lead with hospitality and help create memorable guest experiences every day we invite you to apply today!

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.