District Manager Parts and Service
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employees role enables them to work off-site on a permanent basis. This position requires an employee tocover territory visits to dealerships in areoccurringfrequency.
The territory covers Phoenix AZ. The selected candidate must live in territory or relocate to Pheonix AZ or surrounding area. This job may be eligible for relocation benefits.
The Role
The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM its dealers external fleet customers and Independent Aftersales Market (IAM) stores. They often act as consultants to the dealers and IAMs and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: developing and implementing marketing initiatives customer retention product displays financial analysis and training.
What Youll Do (Responsibilities):
Extreme ownership of District Revenue Retention & Customer Experience
Serve as a trusted advisor to dealership leadership
Responsible for driving revenue growth achieving KPIs and effective execution of all CCA programs initiatives and related activities
Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
Responsible for analyzing dealers marketing and merchandising plans and provide effective recommendations to drive service lane traffic
Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
Responsible for successfully addressing and resolving aftersales customer needs including but not limited to: resolution of SPAC/CAC/TAC cases goodwill/warranty/policy requests
KPIs: SRT sales objective NPS Retention STS Training EV Training & Compliance
Your Skills & Abilities (Required Qualifications):
Bachelors Degree or Equivalent Experience
5 years of experience leading guiding and improving dealership fixed operations
Proficient automotive industry knowledge and business acumen including service operations warranty administration and customer experience
Effective oral and written persuasive and informative communication skills
Proficient knowledge of Dealership Service & Parts Operations:
Automotive Parts and Service Systems
Dealer Operating Report & Fixed Analysis Tools
Dealership profit departments structure and interconnectivity
Consultative Selling Skills
Ability to travel 70% of the time
#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Benefits Overview
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Non-Discrimination and Equal Employment Opportunities (U.S.)
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All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
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Required Experience:
Manager
Key Skills
- Sales Experience
- Inventory Control
- Forklift
- Customer Service
- Algebra
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Agriculture
- Geometry
- P&L Management
About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
