We are looking for a genuine friendly and empathetic self-starter to join the team at our Nampa General Surgery and ENT Clinic!

As a Patient Service Representative you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients administrative needs. You will be responsible for checking in patients for appointments collecting patient co-pays answering telephones taking accurate messages scheduling appointments and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.

Our ideal candidate is friendly detail-oriented a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.

POSITION DETAILS:

This Full-Time position will have a schedule of Monday - Friday from 8:00AM - 5:00PM (or similar). This position will support both General Surgery (5) and ENT (2) providers. This clinic is located at 4400 E Flamingo Ave Ste 200 Nampa ID 83687.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent preferred.

• Previous customer service experience . Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.

• Experience with process improvement or lean philosophy preferred.

ESSENTIAL FUNCTIONS:

• Knows understands incorporates and demonstrates the Organizations Mission Vision and Values in behaviors practices and decisions

• Protects patients rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations

• Maintains operations by following policies and procedures and reports needed changes

ADDITIONAL DUTIES:

• Acknowledges and greets patients immediately providing a positive customer service experience

• Registers patients for appointments and completes paperwork

• Verifies and updates existing patient and insurance information

• Keeps patient appointments on schedule by notifying provider of patients arrival

• Informs patients immediately of delays explains why and the anticipated wait time

• Collect record and communicate to patients their responsible balances for visit diagnostic testing supplies etc.

• Maintain knowledge of different payer practices and deductibles

• Assist patients with all aspects of Financial Assistance Paperwork

• Control credit extended to patients via a payment plan

• Maintain business office inventory and equipment and order supplies

• Maintain a neat work area including the reception area

• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

About Saint Alphonsus:

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

• Visit to learn more about the benefits culture and career development opportunities available to you at Saint Alphonsus Health System.