Support Consultant (mdf)
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Job Location:
Monthly Salary:
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
Join Schwarz IT Barcelona - IT Hub of Europes Largest Retail Group.
At Schwarz IT Barcelona we provide high value IT services for the entire Schwarz Group which includes Lidl Kaufland Schwarz Produktion PreZero Schwarz Digits STACKIT and XMCyber.
As part of a top 5 global retail company we serve 6 billion customers through 13700 stores in 32 countries supported by over 575000 employees.
We are looking for open-minded colleagues with passion for technology who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us where development and progress are at the heart of everything we do.
At Schwarz IT Barcelona we provide high value IT services for the entire Schwarz Group which includes Lidl Kaufland Schwarz Produktion PreZero Schwarz Digits STACKIT and XMCyber.
As part of a top 5 global retail company we serve 6 billion customers through 13700 stores in 32 countries supported by over 575000 employees.
We are looking for open-minded colleagues with passion for technology who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
Elevate your career with us where development and progress are at the heart of everything we do.
Your Tasks
- Manage requests from registered users in ticketing tools maintaining the levels established in the SLAs.
- Provide support to users on functional issues related to the respective products.
- Track incidents and resolutions.
- Respond to questions about processes.
- Identify potential process improvements and promote them within the team.
- Identify system problems (recurring incidents) and proactively communicate with product managers to resolve them.
- Operational knowledge management (Provide training to end users or collaborators when necessary)
- Notify users and other teams of serious system incidents
- Perform tasks beyond those of Support to expand knowledge and broaden the scope of responsibilities (reporting documentation meetings with internal and external teams
etc.) - Jour fixe with countries and external teams
- POCs for countries regarding any incident related to a product/feature managed by the company's product teams.
- On-call duty on rotating shifts to ensure the proper functioning of the company's products outside of office hours
- Work following established guidelines regarding the Incident Management Problem Management and Knowledge Management processes.
Your Profile
- Previous experience in customer satisfaction-related tasks.
- A high level of organization and excellent management skills.
- Communication skills & proactivity.
- Detail-oriented and analytical skills.
- Ability to work in a team without losing the drive to succeed.
- Empathy/Passion for customer service.
- Professional ethics enthusiasm and the ability to adapt quickly.
- Multitasking skills that allow you to adjust priorities on the fly.
- Ability to prioritize tasks and remain calm in the face of potential pressure.
- Go beyond customer service: anticipate potential problems understand how to manage the needs of a technical team in relation to the needs of our customers.
- High level of Spanish and English.
Required Experience:
Contract
Key Skills
- Anti Money Laundering
- Design
- Admin Support
- Accountancy
- Data Structures
- Activex
About Company
Jobs & Karriere bei Schwarz Corporate Solutions - Where Excellence Works: Duales Studium, Ausbildung, Absolventen, Trainee, Berufserfahrene
